UERM Memorial Medical Center

Had a surgery here last week. The process went a lot smoother than I had expected. Using my HMO card for all my transactions was a breeze, despite a slip-up on my HMO provider's end that caused quite a delay in my getting discharged.

Thank you Kristel from the HMO Concierge for patiently dealing with Intellicare on my behalf, Nurse Don from the OR for assisting me until I got out of the hospital (nearly forgot the meds I paid for, lol) and of course, Dr. Vice Firmalo who has been nothing but amazing and kind all throughout. I can't say I'd like to have another surgery (😂) but if I did it, I'd get it done here.

My neuro laboratory experience on this place was really nice. I booked appointment, and everything went smoothly. They gave me assistance even on going to bathroom, gave me proper interview and talk to me like a friend throughout the procedure of EEG (1 hr examination). Very friendly staff on that department and prices are cheaper and superb compared to other hospitals. Got my result after 3 days considering it will took up to 5 days.

I was amazed at how clean and organized this hospital is. The staff were all friendly, from the security guards, to the billing dept., cashier, receptionist and medical personnel. The rates are competitive, cheaper than other hospitals, actually.

Stayed here for almost a month as my father needed to have surgery.

ALL my interactions with the staff (nurses, guards, parking attendants, cashiers, admissions, laboratory) were positive. I was very pleasantly surprised since I already braced myself for impatient responses given hospital staff are mostly overworked and have to handle heavy traffic of people needing assistance. Having said that, I did not have a single negative interaction with anyone there which is exemplary given the length of our stay.

Everytime I asked for help or needed clarification on something, the staff would almost always go out of their way to assist. It really made the hard time we were going through a lot more pleasant and bearable having people who made you feel taken care of.

Good job to the staff and management for cultivating such a positive environment.

I’ve been going to this hospital for more than 25 years. I gave birth to to my kids via c-section in this hospital.

Recently (June 30, 2022), I went to UERM to get an RT-PCR test (walk-in) late in the afternoon. I was swabbed at 6 PM and was able to get my result in less than 24 hours. Their charge for the test was reasonable. I needed a covid test certificate for Japan and they already knew the website where they had to download the form. Very efficient! Everyone was kind and helpful. Many thanks to everyone in UERM!

Facilities are very clean. Results are fast.
The only concern I have is their parking, not too many so it gets full right away. You needed to wait to get inside the hospital. Suggest you find somewhere around it.

But for hospital concerns, all is good.

Family doctors are based here so we know them well and very much trusted.
There is an upgrade in facilities (had MRI last year).

There is a charity section for outpatients.

Better if you have a good relationship with doctors since they can reply through text during emergencies. Sometimes, it is also good to have good footing with doctors' secretaries because of the long ques during consultation and doctor schedule changes.

Concern is, since they have a school, constant monitoring (repetitive) is done if you are an in patient. Hospital location is near SM for necessities if confined.

Canteen serves good food.

When my son has been hospitalized 5yrs ago.
Hospital staff are accommodating and compassionate. The attending physician explained to me what had happened to my son.He has rheumatic myocarditis
and we are referred to a Pedia cardio.
My son is in good health now but still.
undergoing her 3week injections at home.
Thank you UERMMMC
Keep up the good work
God bless

Doctors ,nurses staff were courteous. Although I was a ward patient, I had quality care during my stay (2×) 1for neck surgery,(complete) 2nd tracheoustomy, Many thanks to the doctors who helped me during those trying times. I would have given them 10 stars for excellence.....

Service is superb and made my giving birth beautifully challenging. Doctors, nurses and all the staff are very accommodating

Had ercp with stone extraction, sobrang smooth ng procedure. The doctor's secretary was very accommodating, well guided kme from consultation to discharge. Kudos to Dr Luis Salvador napaka bait. ❤God bless doc

Doctors and all staffs are warm and accommodating. I didn't have any stress when myson got hospitalized, from OPD, healthcard, admission, surgery, Philhealth, etc. Highly recommended medical center.

quality care. they give more than standard care for patients! professional and good doctors-resident and consultant, nurse staff, even medicine interns! imagine frm being life less(comatose) for two weeks i am now alive and kicking hard!

I visited a patient in this hospital recently and I highly recommend it.

It is very hygienic.

The staff are very kind and courteous.

The services are just great.

All of their consultants are the best!

it was a nice hospital, its clean and neat and the nurses, staffs and doctors are the best and so very caring to the patient.

They are very excellent and very nice doctors and nurses there.they gonna take care of you and good on monitoring patients.they did a good job!

The staff are friendly and courteous. The medical staff are all capable and helpful.

Very friendly doctors, nurses, clerks and staff. Highly recommended!

Good

Affordable hospital services. Friendly staff.