BikeSuperior

I recently purchased a Factor Ostro bike from BikeSuperior. At first I was skeptical about buying through the online store, but the purchase went very well. The guys from the store, especially Jochem, proved to be very professional and responsive help. We easily coordinated all the details and components of the bike. Trustworthy!

The best bike shop I've ever been to or ordered from. I'm about as picky as it gets when it comes to buying bikes. I sent the team a detailed spreadsheet of what I wanted, including small parts from a variety of niche brands many bike shops don't deal with. Jochem not only responded quickly, he was able to get everything I wanted along with precise lead times for each part. Not only that, he also let me know when he thought some of the things I wanted probably weren't worth the expense, even though it would have made him more money. I was so impressed that I flew to the Netherlands to visit the shop, get a proper bike fit, and meet with the team. I've purchased bikes from a number of shops in the U.S. and direct from manufacturers including Specialized, Trek, Canyon, Cervelo, and others, and my experience with Bike Superior beats them all. If you're looking to build your dream bike, give them a call. Jochem, Jasper, and the whole team at Bike Superior will take care of you.

I ordered an Enve Mog Chassis with a 3.4 wheelset, and I have to say, this has been the best customer experience I’ve ever encountered so far with a bike shop in Europe.

They were extremely responsive to emails, got everything within a week with express shipping to Hungary, and they were very proactive and helpful with all of my observations and requests.

It was a pleasure shopping from Bike Superior. Jochem was hand-on and very service minded from day 1 when I visited their website looking to buy a Pinarello Dogma F frameset. He followed up and provided me with updates troughout the process and build trust. Highly recommended!!

There is always a bit a nerves when purchasing anything of value from across the pond. Jochem did a great job of answering questions I had for him well before I even committed to purchasing the bike. Once I purchased, the bike was shipped right away. It did get hung up in US customs, at no fault to BikeSuperior but everything being backed up due to covid. Jochem even communicated very quickly about its status. The bike arrived very well packed, with zero damage. This particular model was something I couldn't get at my LBS and was sold out in the US markets. Jochem and BikeSuperior exceeded my expectations on customer service and a prestige product! I would confidently recommend anyone to do business with these folks!

Very helpful, friendly and experienced guys!
Bought a Kona Rove DL last July. Very nice help with the right position on the bike. (Bike fit) and the right advice about mounting bags on the bike. So also bought a Apidura frame bag.

Now a few months and km's later the bike was ready for his first maintenance. I had a issue with the brakes and my tyres where not assembled tubeless with the purchase. Got my bike back within two days, bravo!

Keep it up guys, this shop is a gem in the region 🏆💪

Great experience with them and Jochem. Customer service is top notch. Purchased from US and had no issues. Always quick to respond and very helpful with the million questions I had. Was able to custom build this bike thru email and messenger. If you’re skeptical about purchasing overseas from them, don’t be. Professionally assembled, packaged and boxed well and kept an open line of communication. Would definitely buy from again. Thanks !!

Extremely happy with my purchase of the Factor Ostro Vam from this company. Jochem was amazing throughout the whole process, he answered all my questions and more. I was skeptical at first because it is overseas and anything can happen. But getting my frameset in less than a week from the Netherlands to the U.S. is fast! Thanks again Jochem for a very efficient transaction and awesome deal on my Ostro Vam. 👍

I purchased an ENVE MOG online and the service provided by BikeSuperior was absolutely five star. Cannot recommend these people highly enough.

Immediate online help at the purchase. Relatively good shipping time even in COVID-19 days. Perfect packaging and always prompt replies for questions.
The 3T had a frame problem, needed to be sent back to manufacturer, but Jochem was helpful to make an upgrade to my dream-bike (OPEN WI.DE.). I am riding since I have it. Thanks for your help again!

My experience with BikeSuperior has been wonderful in all respects. They have a great selection of bikes and a warm client-oriented approach. Jochem replied very quickly, attended my inquiry with great care, and eventually helped make my mind about the right bike for me. They sent me some extra photos of the bike, and agreed to withhold the shipment until I could reach my address in Spain. Just a week after, my shiny Rondo Ruut ST2 arrived completely intact!. I'm very happy to have come across their website and would definitely recommend this store!

Recently purchased a gravel bicycle from their shop!
The bicycle arrived really fast in Greece (just 7 days)
They have great amount of patience and the communication was really top notch!
I would definitely recommend them to anyone who wants a quality custom bicycle build made by a team with care for details!
Thank you everyone for your services! :)

Gave me a great deal on 2 bikes to the USA, with proper advice, shipped them promptly. Upon arrival, they were packed well, without damage, although shipping took a while due to the coronavirus. These are great bikes, and I wouldn't hesitate to do business with them again, although I'd probably request shipping via FedEx or UPS instead of local post.

Very friendly employees, I bought a Canyon CFR bike and am very happy with it. Would recommend to everyone

I am riding my new fully customized OPEN UP for a couple of months now. Super happy with it! I Highly recommend BikeSuperior for their great expertise and excellent service. Jochem and his team were really helpful with their advice, assembled the bike perfectly and delivered surprisingly fast. These guys are professionals and they are super friendly. Nice experience! Thanks a lot guys!

I discovered the bicycle store on Instagram. They had exactly what I was looking for. A fantastic bike! The online order worked great and the communication via chat and e-mail worked perfectly. Even outside of regular business hours. I knew what I wanted, but Jochem also gave me very valuable tips. My wishes were always taken into account and implemented.
I ordered the bike on Monday - it was shipped on Wednesday. It's hardly faster! Everything was perfectly packaged so that no damage could occur in transit.
My conclusion about Bikesuperior: Competent, super friendly, fast and helpful! I definitely recommend Bikesuperior! 👍🏼

Had some minor issues with payment from a US bank account (eventually worked) but they went ahead and shipped the bike to me so there was no extra waiting time on my end. Jochem from their team was very responsive and understanding of the extra time it would take finish the transaction. Bike arrived in perfect shape with no issues, would buy from here again.

Small shop but with a very nice collection of bikes. Bought an 3T Exploro Max. Friendly, knowledgeable people, good service, very fast replies on my questions, good coffee.. Worthwhile to drive the extra mile..

A team of professionals who are really efficient, fast and give very good advice. I received my bike at home in 2 days, assembled and perfectly conform to my expectations. Thank you very much Bike Superior. You guys are the best!

good price and good service for me.
They also kindly deal with after trouble.