Thrifty Car Rental

This company has some pretty shady practices. I just came back from a car rental, without the car I was supposed to pick up. After paying for the booking, the confirmation email from Thrifty did not specify any additional charges that needed to be made (borg). However, at the Hertz rental place they rold me I needed to pay an additional 800 euros, which was crazy. Also to rop this off, the lady at the rental office could not cancel my rental and that I needed to call Thrifty. And if you look at thrifty's web page, there is no contact info whatsoever. So needed to get in touch with Hertz client service to cancel the rental and get my money back. This company is a SCAM

How Carjet stole my money
I paid for a car from Eindhoven airport. I was supposed to pick up the car on sep 7 2023. When I arrived at the rental agency I was told that I came late and the car was not available anymore.

I PAID FOR THE CAR AND AS A RESULT THE CAR SHOULD HAVE BEEN AVAILABLE TO ME FOR THE DURATION OF THE RENTAL AGREEMENT. 3 DAYS. YOU RENTED THE CAR I PAID FOR TO SOMEBODY ELSE, MEANING THAT YOU CHARGED TWICE FOR THE SAME CAR.

FOR EVERYBODY THAT IS THINKING ABOUT RENTING A CAR FROM CARJET: DONT.
Date of experience: 07 September 2023

I would never use this service again. This was the first time in my life when people from a service company were shouting to me. Highly unprofessional. We needed to use another rental service company at the airport.

Charges more than the booked amount. Pretty annoying. After several emails I received some money back but still not as booked... Make sure to check your invoice!

A fuir !! Ce sont des escrocs qui vous font signer un contrat vous certifiant que le montant complémentaire de votre location correspond à une caution mais au final nous rajoute des options (sans vous en informer ) qui représentent quasiment le double du montant de la location initiale et en prime des insultes du personnel envers les clients. En réponse à notre réclamation, le personnel nous répond que c'est notre problème car nous avons signé (évidemment en toute confiance car il nous avait confirmé que le montant était une caution) Apparemment nous ne sommes pas les seuls. Des pratiques surprenantes et intolérables de cette société...A banir . Nous allons faire un recours auprès de Thrifty