Maybank@City Square JB

Today 29Jan24 I had a pleasant time at this branch.
I got my new ATM card and reactivate my saving ac in just around 30min.
A very big thank to the lady staff @counter 18 who served me.
Also another lady staff came over to her desk to drag a chair for a old uncle who has difficult standing.
Five big star for these 2 ladies and not forgetting the rest of the staff too.

I had to get a replacement Maybank debit card urgently. As I live in Singapore, the nearest Maybank branch is at City Square in Johor.

Reading the reviews in Google gave me the impression that this is a problematic branch with poor service, long wait times and staff that are rude. I was apprehensive about the visit and was prepared for a long wait and poor service.

I took a queue number at the branch at 10:00 a.m. yesterday. My number was called 5 minutes later. The attending officer was pleasant and very helpful. I received my new debit card, updated my address, phone number and email address within 20 minutes. Then this officer directed me to her colleague to set up my online banking. I waited for 5 minutes for her colleague because she was attending to another customer. The colleague helped me to set up my online banking. She also told me to go to the ATM machine to activate my Secure2U function. I completed everything I needed to do and left the branch at 10:50 a.m.

Fortunately my visit to this branch was a pleasant one.

Came to this branch to reactivate atm card. Arrived at 11am. Surprised that there is no queue and the staff Norhadi is very friendly and efficient. All done within 10min. Thank you for your help Norhadi!

I would like to say Big Thank you to Ms Shima I hope I spelled her name correctly and Thumb Up for job well done and her patience helping me with the MAE online banking. She really took the effort to resolve my problem and she never keep on trying to help me. Maybank really fortunate to have such a great staff there. KEEP UP THE GREAT WORK!

My online purchase was not working. Ms Atikah (City Square JB) helped me to call the service center, and later patiently went through the purchasing process, to ensure the problem solve. She is knowledgeable assisting other customers too with different mobile phone, patiently and caring.

This branch tends to have a high volume of customers, resulting in long queues. However, I appreciate the fact that their staff, from the number counter to the service counter, always greets you with a smile. I was served by the friendly staff at counter 15, who effectively resolved my banking issue. It's evident that they make an effort to expedite transactions and minimize waiting time. Thank you!

was worry to visit this branch after seeing all negative reviews. today went this branch at 10.10am, settle all my enquiries and left after 1h. Staff is helpful

Not too busy. Be sure to make appointment before come.

should put some effort into maintenance schedule. coin deposit only 1 and always stuck if you come late. for a large customer flow, should invest some effort for their machine. Front desk is awesome, he is very polite and friendly in attending our inquiries. 5 star is for him!

I saw quite a lot of bad reviews. Honestly, my experience was awesome. I went there today on 14-Jan-2019 for update my phone number and reset my password for maybank2u. Even though the system was down they manage and find a solution to help me to settle the issue. Thanks for Cik Hashima ( the Malay lady at the counter) who been very friendly and helpful through the day. Keep up the good work.

Tq jb main staff for helping me to register maybank2u clearly. Very kind & helpful. Tq to pn rumaizah and team.

Tq to jbmain branch puan ramailah & team for help and very kind. Good servis.

Good services from jbmain staff and special thanks to pn rumaizah for helping sincerely. Thumbs up!!!.. ,

A big thank you to Encik Abdul & Kak Fazrynn who processed my ASB Loan within a week. Now that is what you call efficiency 👍🏼👌🏻

Good bank

Maybank staff so friendly and approachable. Service good and fast 👍👍👍

Staff is very friendly and guide me on credit card application.

Good jov maybank... Coz got branch inside the shopping mall and usefull to everybody at johortown sites.....

Bank available inside City square mall. Many Atm machines available.

Thanks