Hyatt House Mexico City/Santa Fe

The hotel is good. We had an issue upon the check in with the difference in currency rate of the hotel and Expedia but the manager Graciela resolved the issue. We are very grateful. She is an excellent professional.
The rooms are quite comfortable. The kitchen is super basic, not to show your culinary talents in full. But basic for the simple cooking.
The breakfasts are the same every day which may be annoying if you stay for a long time.
The restaurant is good.
The staff is very good too. In the end we asked one of the receptionist to send for us a postcard as we forgot to buy a stamp and it was a day off, the post offices were closed. He agreed to send the postcards for us. Hopefully, we’ll receive them.
The location is quite far from the city center but the area is good. The excellent park La Mexicana is 15 mins walking.
Can recommend the hotel.

I had an excellent experience at this hotel. Uvaldo, in particular, offered excellent service. The hotel is clean, easy to use, and very comfortable. I highly recommend staying here.

This hotel was incredible! I have come to Mexico various times and have stayed in many hotels as well as many airbnbs, and this one by far outweighs other hotels. I stayed here for a week, so I was really able to experience it. The service, location, cleanliness, and atmosphere are incredible! It is in a very safe zone, and Ubers were always easily accessible. I think the best quality was the breakfast! By far the best breakfast I have ever experienced at any hotel! I will definitely be returning to this hotel everytime I come to Mexico City in the future!

I was really impressed with Graciela. I am a Globalist and stay in Hyatts 100+ nights per year, and she was such an amazing professional and leader. I was surprised when I found out she was not GM. She acts a lot more like an owner versus a manager.

This hotel exceeded our expectations. The location was perfect, the rooms were spacious, and the overall ambiance was relaxing. We had a wonderful time and would gladly return.

The staff are friendly and provide excellent service. The King suite is great, well appointed with a small kitchen/dining table that meets all needs. Clever living room arrangement with a tv that rotates to face the bedroom at night. Nice big windows providing lots of natural light. Perfect if you are visiting the neighboring ABC hospital, one of the best, which is connected by a sky walk.

Breakfast was busy and the order was half wrong and cold, but service was so good it made up for it.

The restaurant options are simple, good and good value.

One of my favorite hotels, though somewhat far away. The real draw is the proximity to the hospital, but if it was more central I would stay there every time. It's excellent value.

Good bed great view 1711 great shower some amenities in the room missing and Parkin is you have to pay even more f you are a globalist

Overall great experience. The rooms were clean and comfortable and the breakfast was great. Although we didn't get breakfast one day because it was a holiday and noone told us they would stop serving an hour early, which was really frustrating. But we visited at a very busy time for them (local music festival) and the staff were dealing with a lot. Outdoor patio and pool are amazing.

Great facility with amazing breakfast

Very nice place to stay .staff members r very humble ,helpful.breakfast is so good .cooks r gud .housekeeping lady Areceli is very gud .she does perfect work wid gud behavior 👏.

Great place, kind staff and near the hospital wich is really convenient

Great hotel , super location in santa fe. Brand new so the rooms are still in good conditions

As an european couple traveling with our dog through Central America for the first time (Insta @cocotravelstories) we were really happy to start our trip in Mexico city right here. Truly dog-friendly! Kind and professional service. Awesome views and very wealthy location where we felt safe from the very beginning! We loved the amazing breakfast.. Very fresh and diverse!
We'd definitely come back!

The best expeerience out of my own home! I love the service, the views from my room and the abundant and delicious breakfast!

Few appreciation about Hyatt House Lobby staff
All are excellent and cheerful
Mr. Sergio is very helpful, multi tasked person as well as tower of patience .Good to have him 😀
Madam Karla is very sweet and helpful .Guided us in all walks of life at Hyatt
😀
Mr.Darwin helped us in sight seeing and very perfect in time and friendly

Staying in one place in one hotel at a stretch for whatever reason is hard for a general visitor. I am not general. I am 69 and wife 66 and we need to go to Houston USA for seeing our daughter and her husband her new home and Lulu the chubby beauty cocker spaniel.As we live in India we have to enter USA via third country permitted by CDC USA after 15 nights stay. These are very hard times ever changing rules by the government and airlines. Variants New Variants. And Covid !

We chose Mexico City and Hyatt House after careful deliberation. We got a big suite with a kitchenette.We had lots of restrictions in diet. We had health issues. And we need to pass the final covid test before entering USA ! In every aspect Hyatt House met our needs.The view from the room and hall simply stunning from 15 th floor. Super safe location. Amazing helpful front desk ! Karla you stole our Heart . Darwin the Hotel Shuttle Driver helped uas on arrival and departure
and also two days safe tourism aroun historic .Mexico and the pyramids. Hyatt House exceeded our expectations with impressive care toward elderly guests !

At the end our stay was comfortable and memorable ! Lovely country ! Viva Mexico

One of the best business hotel experiences I’ve ever had. Friendly, helpful staff. Relaxing environment. Good food and large clean rooms.

Very nice and easy going personal with a good location

Love this hotel. Great breakfast, great location and spacious rooms. There are mini departments

The place is excellent,the room,the food bitte the service at the frontdesk is bad.