Reliance smart point

Poor customer service. There is hesitancy in informing customers about the availability of products. Even if you give your contact number, and request a call back when the products are in stock or when they are available, there is no call back . My father contacted the manager and his response was 'I will check and call back' but he never did. Someone else did, took down the info and again, no call back either.

If a senior citizen is treated like this, I certainly don't expect better service to me or anyone else . Some of the facial expressions on the faces of the staff on requesting a call back is just a little too much to bear. My request and that was raised multiple times was to just inform me whenever the product I was inquiring about reaches the store. To travel in this summer heat multiple times only to be told either it is sold out which it wasn't or it didn't arrive is not a pleasant experience.

No one there has a clear idea. And on top of this is the near expiry date of Good Life Slim packets. Just because it comes from Coimbatore or anywhere, does not mean you expect the customer to buy left over stock or old stock.I wrote a suggestion to stock fresh packs. No action on that either.

Lulu Hypermarket stocks up on new packets and their customer service is excellent . Mafarm Supermarket also. At least when it comes to notifying customers.Probably better to shop at these places than Reliance .

Something Reliance can learn is to have staff that values a customer's time and money.