ECG Customer Service Center - North Ridge

I contacted ecg to authorize my meter top up. I dread this experience; dealing with customer service in Ghana is something else. Luckily, Abigail B took my call, handled my query efficiently and was extremely polite too. Well done Abigail!

My meter is off. I purchased some power but it's still off

Bad services you people render to some of us
Don’t get this bias attitude u gv during your work of duty.in tyms of crisis Nd u give light out to last a dae and half .how u guys are doing will mandate d youth to come to ur office .we cnt observe self quarantine in the dark
Moreover if there is a fault why can't u pple fix it bfor the light goes off for us to bombard ur offices with calls

The most useless power provider ever ...I.buy power I can't enjoy.
Instead if focusing on fixing the power issues ..they are buying motor bikes as gift.
Useless company of decade
From 20th December to date my power Haa been erratic. Virtually sleeping in darkness every evening

Ecg this is not fair on the side of ablekuma joma Roman some areas to be precise..every single day there’s light out that lasts more thank 6hrs it comes on and goes within 30minutes…Are we not part of Accra…this has been going on for a very long time now….this feels even worse than the domsor era….do something about our lights it’s getting frustrating seriously

Unreliable power outages that can last up to a week. Power outages can occur almost daily depending on where you live. Even middle and upper class developments are susceptible. This alone makes investing in ghana real estate a poor decision. I would not recommend this company but unfortunately there are no alternatives in many cases. I'd really like to see this improved upon.

Terrible user experience. 5 weeks ago, I couldn't use app to buy credit. Later I find out in Media, there is a national problem, 1 week ago I try logging on app and lo and behold user interface has changed, information on the old interface wiped out. After going through new on boarding. I still can't buy credit. I call the the call center and agent tells me I should be able to buy and if I can't buy I should go to district office. How soon will issue be resolved. He doesn't know.. so what does a user who stays miles away from the house where the credit is needed, do ?

The new ECG app asks for a phone number before Login.
When the phone number is entered, it sends a text message with a secret code ON THE SAME MOBILE PHONE. I read the code and try to continue with the app. But it always starts by asking for the phone number. How does it work?