Bensons for Beds Worcester

Came here as we are moving into an unfurnished property, Richard greeted us at the door and gave us some helpful tips, let us look round and then assisted us with our purchase. he is a fantastic sales person not pushy like you sometimes get in these kinds of shops. took his time let us umm and arrr about what we wanted to buy and then got us all sorted. would recommended going in and speaking to Richard if you are in need of a new bed.

Carl was extremely attentive & helpful to us. Asked us our price range & showed us options within that, as well as giving details on each matress and being very patient whilst we tried each one. Ended up walking out with a new mattress! Couldn't recommend more - 10/10 customer service.

Emma was the customer adviser who greeted us, asked us the right questions to understand what we’re looking for and then took us to try the different firmness levels of the mattress using the special testing mattress in store. After that, she talked us through the various brands, explained all the differences (very knowledgeable) and then she advised us to look at all models and test the mattresses. After a while she came back to us to ask how we were getting on and whether we had any additional questions regarding the products.
She has also advised us to consider the size of the bed and the space in the house to allow it to be taken upstairs on delivery.
Ordering process was really easy and quick!

Neil who served us was brilliant, very friendly, made us laugh and feel very welcome and at ease. Some of the best customer service we have ever received.
He's a credit to the store.

Neil helped us pick our new mattress, he was very professional, knowledgeable and honest. Instead of taking us to the highest price products he took time to understand our needs and found the mattress that suited us. Luckily the mattress we wanted there was an ex display of and were able to get it delivered next day! Great customer service, thanks again!

The staff were very helpful and were not pushy, allowing my wife and I time on our own to discuss our potential purchase. When we weren't sure about something they helped us in a friendly way. We have also been kept up to speed with regards to the timing of the delivery of our order. Would not hesitate to recommend.

Neil who initially sold me the mattress was fantastic - he helped me save £150, and gave me ideas about a mattress protector which I hadnt thought of. His customer service skills are excellent and so lovely to see someone cheerful! Richard actually took my order. He was great too. He made things very clear about the process of delivery & removal of my existing mattress and was generally a very nice guy! I would definitely recommend Bensons in Worcester.

Helpful friendly team who were very informative about their products. They were happy to allow us enough time to make the correct decision for us. I will definitely return when we need any other new beds.

Both the gentlemen on the phone who I spoke to about the problem with my current mattress were extremely helpful and dealt with the problem in a very efficient way. Also, the gentleman in the store when we went to choose our replacement mattress was very helpful and obliging.

My wife, young son and I visited Bensons in Worcester in search of a new mattress. We were served by store manager Richard, who’s friendly persona made us feel comfortable throughout the process.

Richard asked the right questions to establish our specific requirements and was respectful of our budget, presenting us with an impressive range of mattresses without using any pushy sales techniques. While my wife and I lay on mattresses, Richard was kind enough to involve our son, letting him also test out the mattresses as to not leave him feeling left out, which was a nice touch, especially from the perspective of an 11 old who typically finds any shopping experience a torturous chore which deprives him of playing Fortnite! Instead, our son dubbed Richard the “Mattress King”.

Once we settled on a mattress and made payment, Richard even tried to bring the delivery forward to coincide with the collection of our existing mattress, as there is currently a weeks wait between the two dates (which is nobody’s fault) and whether he is successful or not, the important thing to note is that he tried to avoid us being without a mattress for a week.

Overall, Richard made us feel like people, rather than a route to commission, and if he does in-fact receive commission then I can safely say it was well deserved.

We shall certainly recommend Bensons Worcester to anyone in search of beds and mattresses, and I will be looking to make further purchases with Bensons in the future.

Thank you Richard, best wishes.

Zack and Meghan Starkey-McGrath

Spoke to Emma and told her I had a tight budget. She took her time to find out what I needed and then showed me options in my price range.
Came away with a new bed and change in my pocket.
Wonderful friendly service.

The delivery staff communication was excellent and they took great care taking all items through the house. Nothing was too much trouble. Brilliant service!

Excellent service from order to delivery. The delivery. Men were lovely and very efficient. I was kept updated re timings and everything was as I expected.

Fantasic service from the newly opened worcester branch. We were dealt with factual and knowing staff who made buying a new bed easy.

Excellent service from start to finish. Very helpful in the store and the delivery men were on time and very professional.

Wide selection of beds and other furniture. Staff very helpful. Quality looks okay will have to review in time. Free parking, disabled parking and access to store. Location on retail park.

Excellent service. Delivery drivers were brilliant. So friendly yet professional.

We were very well looked after by the sales assistant and had absolutely no complaints

I went to Bensons in worcester. What a great experience at worcester Benson. Great customer service ask for Hannah. She was brillant. Thank you Hannah.

Good team in the store listened to our requirements and help sort out the correct Mattress.