St Helens Medical Center Swansea

Gayle is absolutely amazing.
She is one of the best people at this practice.

I think this is a fantastic doctors surgery I have always found the reception staff polite and very helpful, every time I have had needed to speak to a doctor they have contacted me in a very timely manner and If I have needed to see someone it has been arranged very quickly. I have the upmost confidents in this surgery and I think they are doing an amazing job!

My husband was referred to this surgery via Neath MIU as we are here in holiday over the festive period.
All staff we came in to contact with were friendly and efficient.
The temporary registration process was made easy and he was quickly seen by the Practice Nurse, via their walk in and wait system. Quicker in fact that some scheduled appointments at his usual GP surgery at home.
The nurse, Michaela took a detailed summary before prescribing much needed medication.
She also took time to acknowledge the difficulties he had experienced in recent times and demonstrated care and compassion at its best.
Thank you all

This practice has the most amazingly helpful reception / admin staff, nurses and doctors of any surgery I've ever belonged to. I love the fact that they do open surgery every morning without the horrible phone back system - which many others have now adopted. I've been registered here for 18 months now and I have nothing but praise for the whole team!

We were here on vacation and we were worried about our daughter’s finger. They were nice enough to offer us a quick appointment, even though she wasn’t registered with them. We ended up going home; but we’re thankful they would have helped us in such a rush!

Had excellent and very professional service by Dr's at this surgery especially Dr Horseman he may have retired by now

More interested in new paishants one doctor not very good

If I could post no stars I would! Awful staffs, the worst surgery ever, reception staffs are absolute joke, extremely rude and have an attitudes that they are doing you a favour. I have never met such rude staff who never want to help. You can spend half hour on the phone and when it’s your turn they are so blunt and rude it’s unbelievable. Many times I have been on the phone waiting ages for my turn then the phone goes down, wasted my time many times. They all need to do a course in customer service, it’s an awful surgery. I love and respect the NHS to death, but is this seriously the best we can do? Doctors are impatience, don't take time to listen, they care more about themselves and their opinions, over what other doctors and hospitals have said you NEED and the wellbeing of patients. Doctors are unprofessional and very unhelpful, avoid Dr Sangal, majority of the GP's have been very unhelpful but she is something else, very unprofessional. Think it's time to start making complaints to the people higher up

Most of the receptions staffs are extremely nightmare, rude and needs lesson in politeness and respect. Have to phone a million times just so if I'm approved of a phone back from a doctor but getting a callback from a dr is 50/50, the fact I have to tell the receptionist my problem isn't professional either. Absolutely disgusted the way nurses spoke to me, very uncooperative. She spoke to me in a disgusting manor, how am I supposed to get professional help when the receptionist and nurses treats patients such disrespectful ways, mental health is real and people are dying, people like them lots isn't making things easier. Lack of understanding, compassion, care and quality seems to be the leading motto of this surgery. Only one thing can be talked about if you have more than one issue to discuss. My health is suffering because of their terrible system.

Awful staffs, no care what so ever for elderly person!! Avoid Dr Sangal and all nurses.

The WORST surgery I have ever been to!
They have no autism awareness 😭 I am autistic and they were very rude to me and even rang the police on me when all I wanted was help to fill out a form. I am exempt from wearing masks as they cause me severe distress with my autism and asthma and they said that there are no exceptions to avoiding the mask wearing.

Hope and pray you don't get assigned to Laura the mental health nurse.... she is a liar and About as useless as a chocolate tea cup

The receptionists here are so rude and unhelpful. They think they’re above the patients for one reason or another. Also, they cause a lot of distress to patients regarding repeat prescriptions. I sometimes think, do they think we enjoy this process and enjoy being ill and having to take tablets in the first place?

If you can avoid Dr Sangal, please do. One of the worse Dr I ever came across.

Had to select a star otherwise wouldn't have been able to post. So 0 star. Was a good practice before merging with High Street Surgery. The nurses have no clue and please avoid Dr Sangal at all cost!

Been with them for many yrs. The doctors are overall very good. But the receptionist have taken over from the doctors. I go to see the doctor not to discuss my health etc with a receptionist. Needs to be changed to doctor are doctors. Not receptionist, its private and confidential not a office staffs business. If you want help look around ,not very nice place

Could not rate any lower than this. I came here to register a GP and also wanted to see a doctor. The recepionist was extremely rude with no patience at all, she did not answer my question properly and show no insterest in assisting my queries. Very unfriendly and unhelpful receptionist. I am very disappointed and surprised that NHS provides this low quality of service.

I would leave 0 stars if I could. Staff are rude. They often get my prescription wrong, so I have to go back to them several times for each one.

Very rude receptionist. Always messing up prescriptions. Worst service ever