Townhill and Mayhill District Housing Office

Professional and Friendly staff.
Will do all that they possibly can to assist customers.
Hard working and well organised.

One star is wasted on them. One rule for the council and one rule for the rest of us. Pencil pushers, they just do what they like and ignore any complaints you raise to them. This pile of rubbish is in one of their properties for the last 8 months! I reported it to them in August and its still there! Rats are everywhere in our gardens and our lofts and this useless housing office stopped even replying to me! They are the landlords of that property and they should have duty of care! Had to take them to court after getting nowhere with them.

Phoned up about my cat getting locked into next doors house, after being missing for two days and must of sneaked in when the workmen were there.

The office just passed me off telling me it's nothing to do with them as they do not have the keys to the property and they'll send "an email" to whoever can do something about it, with no timescale as to when issue will be resolved. Even though it's a council house in Townhill, then hung up, didn't even wait for me to pass contact details.

I then contacted Swansea council repairs and explained the situation, they were allot more helpful had mentioned they received no email about the matter, but sent someone to the property to resolve the matter anyway.

Overall terrible service.