HUB Furniture Cairo Festival City Mall

The customer service was excellent. I worked with Ahmed who was so patient and always welcoming and helped us a lot by answering all our inquiries and never rushing us to make a decision.

Variety of furniture, curtains, decoration items

They didn't comply with the delivery date of the furniture.. I keep calling them but the line is off

I wish I could give ZERO stars to them. Pathetic pathetic service. First they delayed delivery, then when they delivered, their delivery people broke our original wood bed while moving it. They also said we are not going to install we are just here to do delivery. We were not informed earlier that this will be 2 different services. After repeatedly calling and chasing, they finally sent someone at 10.30 in the night who said all items are not delivered so we won't be able to complete installation. You can keep chasing sales person, customer care who is permanently on high traffic and never pick up. Manager finally answered but is unbothered about whatever has happened and even after promising to fix our broken bed previous day says no. Please DO NOT ORDER FROM THEM.

They have pathetic services and never honor their commitments. I reserved a Sofa unit by paying the full amount with a promise to get it delivered today but despite calling several times I did not get any feedback on the delivery. When we went to the store, they said it is not ready. I also called the store and the guy named ADEL said if you don't like the service, you can take the money back. This is not an acceptable attitude. I think we have made a big mistake. I will tell all expatriate communities to NEVER go to HUB Furniture. Very very poor. Nobody is responsible including the store manager.

Don’t shop there! They manipulate the prices as they want. In two days only, the price of a TV unit rose almost the double without any prior notice. I’m never shopping there again!!

We paid for room 2 months ago, but it's not ready yet and they don't back money

That one who called Omnia is talking in a very bad way , don't recommend anyone to apply for the hiring ads there

الأفضل أن لا يتم دفع اي رعبون لانك سوف تأخذ طلبك بعد الموعد الذي يحددونه بأشهر معدودة كتأخير .. أخذنا موعد من اربعين يوم ان غرفة الجلوس سيتم تسليمها مابين 15 حتى 20 يوم و دفعنا للاسف كامل القيمة لاعتبارنا اننا نتعامل مع (شركة تحترم مواعيدها) و لكن للاسف مواعيد بائعي الفيس و الواتس اب يحترمون مواعيدهم اكثر منهم بكثير وعند موعد التسليم اتصلنا بهم فتم تبليغنا بتأخير وصول الطلب 35 يوم اضافي لاعذار و حجج واهية (لم يتصلوا ابدا لابلاغنا بالتأخير و انتظروا ان نتصل بهم وهذا يعبر عن درجة اهمال غير مسبوقة لادارة أعمالهم)... ملاحظة حتى الان لم يتم التسليم

مواعيد سيئة للغاية .. اشتريت الركنة و طاولة الركنة و دفعت تمنهم كاملا من اربع شهور على اساس ثلاث اسابيع التسليم .. الركنة تسلمت بعد ثلاث شهور و ليس ثلاث اسابيع و الطاولة لحد الان ما تسلمتش .. اللي هيشتري يحسب حسابه سنة مدة الاستلام و يا رب يستلم

بعد تأخير شهر عن ميعاد التسليم وقبل ما خلاص بقى هستلم بيوم واحد اكتشفوا انهم مصنعين الكنبة جلد وانا طالبها قماش…فعلا ابعد عنهم أحسن دي ناس تحرق الأعصاب. ملحوظة: لحد دلوقتي مستلمتش :)