Stettler Medical Clinic

The Doctors and staff are easy to speak with. They made me feel comfortable throughout my visit. Glad for their help and expertise minutes from my house.

We came in because my husband cut his finger with an axe and my grandson’s asthma was flaring up. The staff were very friendly and accommodating. Both were well looked after. Overall, a positive experience!

Everyone from the receptionists and nurses to my my physician Dr. Jaco Vermeulen have been amazing so far. Been dealing with a work related issue, and it being time sensitive, they have all worked with me to get through this as quickly as possible. Very helpful so far, and it's getting me back to work sooner.

So far my experience has been good. They seem organized, though things get a little busy. Some of these reviews seem extremely unfair, giving a 1 star review when your issues happened at the hospital? Or giving a negative review when youve actually not been to the clinic or had an appointment? I would say that my appointment times have been swift and I have gotten help from the doctor and my concerns have been taken seriously.

Dr. Agwaze did all my prenatal care and delivered my daughter with no complications . He is a great doctor . Would recommend to others

Dr. J. Vermeulen is amazing. Always on time, listens and is patient. Would definitely recommend.

Sarah B.

Addiction and mental health services are what was expected. The councilor I spoke with scale across as though he actually cared.!

Had an excellent experience with the doctors thus far.

Please update the information on the Web page. It clearly says your open till 5pm, which is not the case.

Very rude reception. Decided to go elsewhere because of it. She spoke over me the whole time, made sarcastic remarks, mocking tone repeating or speaking over when I asked questions about the clinic and was using a very annoyed tone of voice the entire time. Shouldn’t have someone who doesn’t want to be on the phones on the phone lines.

I cannot believe how rude and inefficient the administration of this clinic is. At the time of this writing I have waited on the phone for 47 minutes in 3 separate sessions just to terminate our relationship with this clinic! Unbelievable! I wish I could rate this at 0 stars!!!

please hire new front desk staff. they’re very rude over the phone & very dismissive and not helpful at all. they come across as uncaring. being there is never a pleasant experience because of the receptionists, no matter how incredible the doctors are.

my daughter called this morning because she had back pain the lady on the phone was unfortunately very rude and wasnt very helpful, my daughter is moving to stettler from ontario and they rufused to take anyone from ontario and that they cant take patients from out of province and only taking local stettler patients. very upsetting. is this even legal?

Very rude front end staff. Love my dr and that is the only reason I stay with them. I Do phone call appts as I am a hour away, and majority of the time I am at work when My phone appt is scheduled. Where I work (clearview red deer) there are no phone towers so it is very hit & miss service, so I asked the front receptionist to call my work (which is a spa and salon) and she laughed at me and said no. I had to explain again 2 more times that i will be the one answering it will just come through as the spas name. Very rude for such a simple question.

They just did not do anything for me
Except took the GOVERMENTS money.
They are not highly recommended by me.

Love my doctor there and my doctor's Medical Office Assistant, but the front staff who answer the phones are always so rude and so curt. I can't wait to be able to book my appointments online.

I'm not angry, I don't expect everything to run perfectly and on time. I was not treated poorly by the support staff there and I do understand that rural doctors are often taking on heavier loads with limited alternatives in rural areas. I booked an apt with Dr Agwaze as he was the Doctor with a slot available the soonest. After waiting 30m past my appointment I approached one of the staff members (they were all very kind) and just asked for an ETA. I was told it would be a minimum of an additional 30-45m. I assumed it had been "one of those days" and asked if this was normal and was told that this is absolutely normal, and that if I wanted to have my appointment closer to my actual scheduled time I should book for 9am or 1pm (neither of which works with my work schedule). It was explained that this is the way Dr. Agwaze has them schedule his appointments. I have lived in rural communities a very very long time, and normally the doctor's are far more respectful of their patients. This being the "norm" for this Doctor really gives off an aire of self centered-ness. I will be using Doctor's in Red Deer from now on.