Home & Garden RONA / Scarborough Midland

My family had an amazing experience today with a worker named Bob. He was very friendly and experienced with a lot of knowledge. He helped us look and find the exact parts we needed to fix a stroller. We had a great time talking with him and it’s lovely to be able to come to Rona to be met with such expertise and friendliness.

I guess it depends to whom your are speaking with but overall it was a nice experience.
A few employees do not have all the knowledge then we have been redirected to Eddy that has been professional and helpful. He even gave us useful advice.

The place is big, the price is okay. Depending what you are looking for. Big parking. And whoever will help you (with or less efforts…).
Washrooms were clean. Also the woman at the pro service was very helpful. She helped us to confirm that they were still having some sticks and redirected us to Eddy. So it avoid us going to another Rona.

I always express that I will write a Google review, and usually I never get around to it. This experience deserves more than that. Excellent customer service from the moment I stepped in the front door. I had to make a quick return with receipt and did so with no hassle whatsoever. The young lady that helped me, I didn't get her name but apparently it was employee: 4309592 according to the receipt. I then showed her two pictures of what I was looking for and she promptly directed me to where to find it (Stove terminal block + bracket and toilet fill valve + flapper). As I approached the appliance section, Wen greeted me with a big smile, walked me over to the display stove so I could easily show her what I was looking for, she quickly tended to another customer's concern as Alice was there at the counter and knew right away the small electrical appliance part I was looking for, Alice walked me straight to the part I needed, I came back to the display stove and visually checked it would be the part I need, success!! Archie was walking by at the time of and also greeted me! By then asked him about the toilet part I needed, without hesitation, he knew where to find it, I went and found the part and came back, I picked up two packages, one new inbox and one was opened previously, I asked Roger could I possibly get a discount on the open package and he said maybe a couple bucks, of course with the prices of everything these days I took the deal! Saved a couple bucks and the part I got is in perfect working condition! I went to check out at the front desk and Jenn was very professional, quickly checked with Roger, and promptly cashed me out. I must point out I have never taken to time to write a review, especially this long, My apologies if it's too long, but these employees must be recognized! A Big Thanks and appreciation to devoted and friendly, helpful, employees at Midland and Mcnicoll location. Employee#4309592, Wen, Alice, Archie, Roger & Jenn! Happy New Year and all the Best fortune to you all and family! Kind regards, Stephen.

Kaitlyn was incredibly helpful and kind. Wonderful customer service! Jaylen was called to assist and was also helpful. Both were attentive given how busy it was on the Friday of a long weekend. Excellent staff.

Tommy L in the plumbing department really helped me find all I thought i needed and then a few things more. So easy to get things I needed to do the job with his helpful advice too. It’s nice to have an employee that approached me to offer help, instead of chasing down one like at other stores!

For a backyard DYI project I had to visit Rona on two differnt days -at Midland, Scarborough - for some Lumber and associated items.
On both days, I encountered Daniel at Lumber section and he also worked in the cutting station to get some lumber cut to my specifications.
Daniel was very personable, eager to help, and always ready to go an extra mile for me. Outstanding customer service! Such valuable employees make a brick an mortar store lively and vibrant.
Thank you Daniel. Keep it up. We honestly wish you the very best on everything you endure.

There is a small outdoor garden to sell different flowers and plants. Good to take a look to welcome Spring and Summer.

5 stars for Brandon's service who was helpful with a smile and took his time to look for what I needed. Unfortunately, they were out of stock.
Also, this location is by far the most convenient and organized with almost everything priced.

Staff were VERY helpful and super nice. Service was quick. They had decent sales too when I went

I bought garden stones from here. They have different varieties. The staff is good and the store is huge.

Friendly staff when you can find them. It has a decent selection of items for DIYers like myself.

Archie was very helpful, respectful and friendly. He is also very knowledgeable and has good customer service skills!

Ted provided outstanding service when i called into the store looking for help. He physically went to make sure an item was there, called me back, and then Ted arranged for the items to be conveniently ready for me at the pickup desk.

Top-tier customer care.

Had the product required. Store placed onto the truck bed. No issues. All good.

Nice people that treat you like you are important to the success of their employment. Not everyone understands that in a world of me, me, me.

Lots of great deals and friendly, helpful staff.

Went to look for gasket for my toilet’s dual flush valve. The store associate stated that thy don’t carry such item. But since the store is selling the type of toilets, they may have spare parts around. After rummaging boxes on high shelves, he couldn’t find any. He examined the gasket and find it flat on both sides with the side connecting to the toilet slightly deformed. He suggested I reversed the gasket with bulged part cut out. Even though I didn’t get what I needed, but the service is too-notch!

any time i go there, service is quite decent (but selection is somewhat limited). people are so critical about customer service, not realizing they too will be acting in the same way at times or even worse than them all the time. For those who criticize the customer service, one day you will be very happy when flesh, bone and blood is replaced with plastic, metal and microchip. give people a break!

This location is well stocked, organized and staff at this Rona location are awesome - highly recommend!

Was at this location on Sunday Oct 16th to buy some floor tiles. Everyone that I asked for help was sure helpful. BIG SHOUT OUT to Cory in the flooring dept. He was very pleasant, patient, knowledgeable and went the extra mile. Let me not forget Angelo the manager of that Dept as well. Good group of workers I came in contact with.