Harvey Norman Innisfail

Dylan and Darien went above and beyond to rectify an Optus contract issue caused by Cairns so that I could get the Harvey Norman deal that I actually wanted. Huge thank you for the excellent service! Definitely worth seeing the local guys.

I have dealt with Harvey Normans Innisfail from when I moved home some 16 years ago.I always try to deal with Under Singh. He has always gone the extra mile for me making sure deliveries are prompt & his knowledge of Electrical goods especially Sound & Home Theatre/ Television systems is amazing.

Extremely helpful staff, especially Dillon who went above and beyond to assist me with an issue that I knew Harvey Norman couldn't resolve. It wasn't his problem, but he took the time to help me figure out a resolution. Consequently, I returned a few days later to purchase a product simply based upon the exceptional customer service provided.

Great service from Rae
Very professional and helpful

Nice people, they have everything you need in tech and even did me a free setup. They're the best!

Great store for computers and phones go see Darien!

Dylan helped us find a great laptop!! He was super helpful and wonderful to speak with.

Always such friendly and helpful staff can't fault these guys one bit. Even if something isn't in stock they do their best to get it for you!

Bre went above and beyond to help us with a product care claim. I've heard a lot of ppl say product care isn't worth it, but after having a couple of machines have issues just outside their factory warranty date, and receiving a replacement machine, I can say it's definitely saved us money. I'm very happy with the after sales service from Harvey Norman. Some shops don't want to know you once you've made the purchase; these guys look after you as though you're still a valued customer. I'm very happy with them.

The Young Chappy who served me tonight (Dylan) was polite, easy to talk to. Helped me with my enquiries. Didn't once make me feel like it was a problem to serve me.
He knew his Tech. Just the way it should be. Didn't try to sell me things I didn't want. In this store it depends on who you get. We had a different experience there a few days before. Sales people should always know about the products they are selling, whether they are selling Computers or toasters.
Good knowledge of products and respect for customers and being able to explain things on different people's levels is the key to sales. Makes people want to come back.... Having a good range of products helps too. Not seeing people as just $$$. Love what you do, love what you sell, have a passion for making sure people get the help they need.

Thanks Dylan (as it says on receipt).

We bought a Bosch oven & F&P ceramic cooktop. Luckily our staff member looking after us was InderJeet. He's the man, super knowledgeable & friendly. Thanks InderJeet

Called into Harvey Norman Innisfail today and was served by a guy from Optus by the name of Rob. Have never experienced such fantastic service from an employee in a long long time. I will definitely recommend Rob and the store to others. A 10/10 experience for me on this occasion.

Michael

Excellent customer service,good prices and plenty of stock to choose from

Needed help with a drone and battery. The store manager went above and beyond anything that I'd expected or hoped for. Innisfail should be proud to have such a wonderful store, with the customer experience second to none for any Harvey Norman store that I've ever visited, nationwide.

Great service and large range for a smaller store. Will shop here again

If you thought service no longer applies in Australia, visit this store. Really helpful and informative. Initially a young man by the name of Cody, very friendly and patient. Next day spoke with Tim, equally good and finally with Nigel, the manager. There is an old maxim that runs something like this “the quality of the staff is a reflection of the competence of the manager” look in the mirror Nigel, you are a credit to your organisation.

I have dealt with these guys for years. They have a good range and give all info needed for comparisons before buying. After sales service has always been great too.

A huge thank you to Rhonda of Harvey Norman Innisfail for her excellent service and regular follow up with a warranty claim I had recently. Went above and beyond to keep me informed and to push the claim through quickly. Thank you Rhonda.

Excellent selection of white goods and excellent service.
We've bought a washing machine and dryer, various small items, and will return for more.
Phil is knowledgeable, pleasant and looks after all his customers.

Always get great service.