OTR Modbury

Their Premium Iced Coffee taste amazing! And a very friendly service! I will definitely come back again! 🤩🥳

Tyson is the man for a pumpkin spice latte!

Easy to get to, plenty of pump with all the petrol types. Recently partially refurbished. Easy with OTR app.

Fantastic service. Brilliant Barista girl, super friendly and made my day.
My permanent go to place for everything.

Need two operators, poor guys are run ragged most times with cue out doors tonight and long waiting times

The nicest person ever served us here at 9:35pm tonight, best service!!!!

Good service. Everything as expected.

Car wash. ATM and more on-site.

Nice Place.. all in 1 place

It's a recently renovated petrol station. It was nice and clean inside.

Poor service from the team member working there. Overcharged me for one donut ended up paying for 4. Was given a refund with her saying it will be refunded to me within 24 hours In a rude manner. 3 days later it was sent to me? Not going back. Tried to send feedback online to get in contact but no response.

I been there today. Filled fuel in my car and bought a pack of AA batteries for $14 while price tag was $9.99. When i asked cashier about wrong price tag. He has been very rude. I said this is not a good customer service. while I live same area next street and a regular customer. I said I will talk to someone at office about rude behaviour. Than he got abusive and even try to through paper punching machine at me.
I filmed whole incident. When other customer said. He need to apologise for the abusive behaviour. He started abusive with other customer as well.i had whole video of this incident and witnesses as well. I sent email with video proof to online customer services. This guy not fit for customer service job attached photos as proof. And i have video as well.I am waiting for official reply from Otr. If they don't take any action and not apologise will never go back at this otr.

I went there on Friday and they had made no hotdogs and they said they’ll be ready in two hours so I go back two hours and that’s like a 20 minute walk for me and then she said they’ll be ready in two hours yet so I don’t bother going again, so go the next day and it’s the same they don’t have any hotdogs Plus another time I went. I got a Krispy Kreme doughnut and I gave for Indian lady. I five dollar note and she owed me $2.75 change, but I only got $1.75 change plus vest so rude and don’t know what they’re doing so don’t go to OTR

Awful customer service, order was wrong and wasn’t fixed before I left the store.

I've never written negative reviews before, but man this place deserves it. Waited literally about 5 mins at the pump but the guy there never turned mine on (turned on other's though). I gave up waiting and went inside to buy some other stuff and bring it to the guy's attention that he forgot to turn on my pump (I assumed it was an honest mistake at this point), and when he finally reaches me in queue (he was slow too) he says 'can I serve someone who got fuel please' and pointed to the person behind me. Yes, he never turned on my fuel, and for that he blatantly ignored me. No explanation, no apology, no 'just a minute, sorry'.

And no, I never said or acted in any aggressive or impolite way, even after that. I simply put the stuff I was going to buy back and walked out. This was 20 May 2022, around 8:30pm.

Don't waste your time, and looking at some other reviews this is clearly not the only time the staff on site had no shame.

I just sent my little girl in to get me 2 little packs of $2 or so throat losengers because I am unwell. She took in a $20 note and only got back $3-$4 change. I chose not to get out the car and challenge it as I was in my pjs and sick. Most disappointed and feel my kid was taken advantage of. Thanks a lot for charging me about $16 for about $4 bucks of losengers!

Worst Service. No Straws or Manners.
Rude to Customer in front of me with guy on coffee end Yelling back to Guy on Register to Ladies Request…’ I don’t know where they are!’
Checkout guy says, To customer “at Bottom of the box, do ya want one?!?”
Fluent English would be good also.

Happy Wash, scratched my paintwork,during a faulty,2 time failure, mud marks,inside and outside ,OTR couldn't care less. No contact from otr ,and now there ghosting me

This OTR is charging twice from customers, after a month they saying its not their problems and they can not refound the mony.
Because of that I had to put one day to fix it and the manager is saying i don't care, what kind of customer service they provide?????
Its shitttuttt

The counter person was very ignorant.