Tait Mitre 10 Glen Iris

The difference between a good business and a great business is customer service. On 28th October I had the good fortune of meeting "Ray", where he assisted me for a new padlock and another item. Ray was so friendly and helpful that we ended up chatting for several minutes about other things.
Ray is an absolute credit to this business and so helpful to customers to the point that I will be a repeat customer because of his personable and helpful approach.
Thanks Ray, I look forward to seeking your assistance again on my next visit.

They have good steel H posts and C ends, 1.5m I was after, hard to find in inner city!! Seems like they have alot of wood arriving!!! Great hardware store without the chaos of busy Bunnings 👍

Wow, this Mitre 10 is the best I have been in. So organised and structured. Full of stock. Wish this Mitre 10 was near me.

Super helpful staff not only cut the wood I needed, but also helped load it into my car.

Just installed a Principal Kitchen & Laundry with Hamptons Doors to replace old 1950's cabintery, the quality of door finish, fittings and cabinetry was first class, cost was about 50% of what we were quoted from a cabinet maker, and we had no missing parts! John at Taits did a superb job completing design for us and following up with any questions we had during install.
If you are a home handyman, you should be able to save about 50% on a bespoke kitchen cost.

Alastair Carr in the Flooring & Architectural Timber Sales department went above and beyond to help me source the correct floor boards, mitre 10 are lucky to have a quality staff member like him.
Glenn.

The flooring team at Tait's is the best there is! Stacy, Catherine & the team are leaders in the market for there expertise on engineered flooring. There showroom is far superior to anything you will see in Melbourne & only supply the finest products on the market. Great friendly people cant recommend enough !

The staff of Tait Mitre 10 Glen Iris deserve more than 5 stars for Customer Service!! I arrived from Sydney today with my Dad and the service they provided us was above and beyond and with a smile. Thank you so much to service and support you gave us with our predicament with our bag this morning. THANK YOU!!!!

I visited Mitre 10 Glen Ires to find the floor timber which was old style and difficult to find in other stores.
Amelia in the timber sector was so helpful and perfect for the customer.
I was fully satisfied with her service.
Thank you Amelia and all staffs.

I ordered timber over the phone and picked up today but it would not fit into mr car. Taits offered to deliver free straight away. Excellent service and no more bunnings for me. Thank you and congratulations to all your staff on service.

Really responsive service from Mitre 10 in Glen Iris. Bought several Dulux paints for some lockdown renovations. Staff were helpful on the phone when I was confirming availability and the click and collect process was really simple with highly courteous staff. Many thanks.

Great service. Had no issues and staff are super friendly and know what they’re talking about! Emmellie who served me at the retail side check out was just a delight. Good work guys. Will be back when I need more supplies.

Regards, Adam J.

I’ve been a faithful Bunnings customer since the early 1990s in Perth when it was just a small group of Bunnings-family owned stores and before it was owned by Wesfarmers. However, their service levels have gone downhill and most upsetting is the fact that on almost a daily basis (yep, I’m in their every day for material for my customers) and there is always something out of stock, often for more than a week at a time. I’ve noticed gaps on shelves now where they don’t restock items.
TODAY, though, I went to Tait Timber in Glen Iris and not only did they have all the items that Bunnings no longer carry but their shelves look full.
Equally important is that the six or so staff members I met, all were superb. Of particular note are Aiden, Fiona and Geoff. Thank you, I’m a convert to Tait/Home Hardware/Mitre10.

Handy place to pick up useful tools

Just picked up my new hedge trimmer... HSA45 STIHL .. Lucky to be greeted by the kindest loveliest lady Fiona, she is so pleasant and helpful... I will continue to drive past other hardware store to come here for the excellent customer service and smiling faces... Thank you.

My experience was wonderful I am a tradesman myself and it's great to find old fashioned service when I asked a staff member they show me where the item was and stood with me to help me outside in the actual timber yard again excellent service I couldn't do enough for you well done Tait Mitre 10 regards Mark Wilden

During the six times look-down, I need something urgently, Sanj in the hardwear sector was so helpful and perfect for the customer.
I was fully satisfied with her service.

Whole shop has been re organised and as always is very professional. I only get there a couple of times a year from Sydney but very impressed. No wonder the tradies love it!

The staff at Mitre 10 in Glen Iris were so helpful tracking down an item and delivering It to my house. Great service!! I’ll definitely be going back there.

Super helpful service! Good range. Easy to find a staff member to help unlike Bunnings. Pleasantly surprised.