G&H Carpets

We love our new carpet and couldn't be happier with the result! Paul sourced this carpet that he didn't sell for 5 rooms in our house. Paul went above and beyond for us and we appreciate his genuine customer service. Highly recommend!

Paul attended our place and gave us advice on what hybrid floor was suitable for our place and gave me advice on how to prepare the floor. He attended again prior to the floor being layed to make sure the floor was prepared correctly. When the floor was being layed he also attended to make sure he was satisfied with the work. He had previously layed carpet throughout our house. He is very professional and knowledgeable and very easy to deal with. I would highly recommend him.

Paul did a fantastic job removing and installing new floor boards and carpet in my new home. I was amazed at how quickly and efficiently it was done. I can highly recommend Paul and this company.

We had a problem with our hybrid flooring paul got his installer to come fix the problem very happy

Excellent helpful staff, G & H Carpets went above and beyond to install new carpet in a very large property in the impossible time frame I gave them. A pleasure to do business with. Definitely will use their services again.

Wow... Just had my carpets installed. It looks even better than i thought. Very clean and polite workers. Thank you for the quality of service given. I will definitely recommend to all friends and family. Job done in Reservoir. Naytan once again thank you for your honest advice.

G&H Carpets completed a job at house in Bundoora back 2017 and did a fabulous job. I did not hesitate to call Naytan again to re-carpet my parents house in Thomastown this year. Once again top job from the G&H crew. Highly recommend!!

From start to finish excellent service .. Nathan and Hilimi (Paul) gave the best advise that suited our needs . Then delivered before time ..exceeding expectation . The carpert and floor layers did a great job too; fucussed on work completed the job in advised timeframe.

Excellent and non-intimidating friendly service! Though I was just calling up for a quote, they answered all my questions and made me feel assured. Competitive pricing to boot

Excellent service and advice provided by Hilmi. He really knows what he is doing. Would strongly recommend him for your flooring needs.

Had an amazing service from the start of purchasing the carpets to the installation process. Thank you so much for everything!

Very happy with G and H, they went out of their way to get my job completed on time. Would definitely recommend

Thank you G&H carpets for the great job. Words can't express how happy I am with your service :)

Got some carpet offcuts cheap! Definitely recommend

Fantastic customer service and prices deal with them anytime could not ask for better service

Very Happy with Quality, Service and Prices

Great product but very poor communication and customer service once payment has been made and as far as I'm concerned an unfinished job. They were fantastic prior to payment but after that didn't want to know about it. Very disappointing. Don't hand over money until you have inspected the job yourself!

I engaged GH Carpets to replace the carpet in home with Bamboo floors in March 2014 (73 sqm Embelton coffee colour). The entire job costed around $10K. Installation was fine. The manager visited twice to inspect the job. Installation was guaranteed for one year whilst the boards had 25 years warranty. Approximately 4 to 5 months later I observed a few very tiny cracks on some boards which I notified to the management. Management took down my details and advised that the manager is away on holidays and would inspect my house once he returns. 3 weeks later, I revisited the shop after no one had showed up to inspect the cracks. This time I spoke with the manager. He took down my details again and made an appointment during a weekday to inspect the boards. No one turned up. I rang the office again and was advised that the manager was running late on that day and would ring me soon to make another appointment. One week after waiting for the 'call from the manager' I went to the shop again. This time I was assured by the manager that I am a valued customer and he would definitely come to inspect the floor. The manager explained how any potential issues would be taken care of by the manufacturer. Another appointment was made. This was in August 2014. I have been waiting since. It is almost 6 months now. No one has turned up. Not even a phone call to say that 'The manager is busy'.

I haven't directly contacted the manufacturer yet. I don't think my insurer would be of any help either since it is not an insured event.

As for the cracks they haven't increased at an alarming rate since. However I can see a few more boards which have developed these cracks. I guess, I will have to fork out the money to either replace the cracked boards (plus labour) or polish the entire floor. It is costly either way.

Very poor customer service to say the least.