Dental Health Services Victoria

As an adult with ASD I felt both my physical and mental needs met. The team here really wanted to make sure we were all comfortable, calm and as happy as could be before our ops. 10/10 the most thoughtful anaesthetist I've ever had, he had fantastic plans/solutions given to me so I don't have to just smash the heavy painkillers and as someone who has had 4 surgeries now I'm feeling better then I ever have after going under.

Remember to advocate for yourself and anything you may need that's out of the ordinary just ASK! They can't read our minds after all and will assume standard processes unless you speak up for yourself. (When it comes to needing your phone with you, a stim item, head phones) Plan how YOUR care will look with them.

I'm looking forward to the ongoing care I will be going back to receive!

Thank you everyone here, you all kept me feeling safe and secure in a time that would normally give me debilitating anxiety. I won't ever forget the extra lil moments you stayed to talk/check on my mental state or let me chat out my thoughts while checking my obs etc

Much appreciated, Doug ♥

Dr May is a brilliant dentist and a wonderfully warm and kind one.
Everything is explained thoroughly and she takes time. I always feel supported in her care. I consider myself extremely lucky to have Dr May as my dentist….they don’t come better…..

I have attended several appointments now and I have had excellent service every time.
My Dentist and her team are amazing.
I was made to feel at ease and was informed every step of the way.
I am so grateful for the work that Dental Health Service Victoria do.

This place is absolutely amazing !
I am so thankful to them.
We came in with our austic son yesterday to have some day surgey the nurses an drs all were so kind an understanding all were so patient an gental,they made me an my partner feel very comfortable with our son I really can't fault them the whole staff an office lady's were amazing thank you everyone

This team are amazing!!! I have never before seen such an efficient and patient dedicated team. Right from my first point of call through to triage to the clinician I was not made to wait lengthy times and was treated with courtesy respect and empathy and even given advise in relation to a non emergency self detected by the dentist upon video telehealth presentation. As I was not in pain at that point in time an appointment was made within 7 days and I was advised what I should do if the problem became unmanageable prior to my face to face appointment. Strongly recommend anyone with dental emergencies to look no further than this service.
5 ⭐⭐⭐⭐⭐

I was in extreme pain and had called a couple of hospitals nearby, but without any prevail, I was left unattended and ashamed. I then called the dental Hospital in Melbourne and was redirected to a telehealth live chat. With that in mind, not only were i cared for, my needs were met and they were able to assist me straight away. I highly recommend anyone needing emergency treatment, please call them. They are so worth your time and money. Extremely satisfied.

My video quality was sufficient for my dental situation to be assessed directly which helped.
Clear and courteous consultation…great way to go! I was given an appointment then and there as well. Probably need a modern phone to have the best success and decent internet of course.
Probably 5G will be useful for this sort of thing as well.

Recently had a complete set of wisdom teeth extracted here under local anesthetic, and the experience was as pleasant as possible, given the situation. I was attended to by the wonderful April, who embodies the qualities of gentleness and patience, and wields great strength inside her tiny powerful fists. The dentists and nurses were very eager to do whatever it took to put me at ease, even complying with almost all of my (somewhat strange I'll admit) requests. All up one of my more positive dental experiences.
Thank you for making my visit a good one DHSV! Not nearly the nightmare I was preparing for.

They were amazing, got me in the same day an help me with my pain and treatment, and I’m finally getting my wisdom teeth removed thanks to them would definitely recommend.

I needed urgent specialist Oral/Maxillofacial surgery during these trying Covid times and due to living 4 hours drive from Melbourne, the Video Telehealth Service was a lifeline for me.

I was treated with dignity and care.
The Telehealth Consultant even remembered my name from last time. 😀😀
I would highly recommend the Telehealth Service.

Yasha was patient, kind, understanding
and professional all at once.

My five year old daughter ripped two of her teeth out on the trampoline at 6.30pm last night. I rang and was put though to the emergency dept. Straight away the lady was very helpful and took all my details to save time when we arrived. We live an hour away - no emergency dentists on the Peninsula! My husband took her in and said they waited five minutes before being seen. He said everyone was very professional and very good with our daughter who hadn't been to the dentist before. Thank you!

Saw me within 48 hours for emergency. The dental nurse was very supportive of my anxiety during my appointment. Very clean environment.

I called their head office for an appointment, they booked me in for treatment on the following day at Cranbourne, South-East. Next day I showed up at the counter, "no cash on premises due to COVID-19" embarrassingly, I only carried cash there but the receptionist calmly resolved this problem suggested that "I should come by another day and pay it then". Thank you for trusting me, receptionist.

For my tooth extraction Dr Cynthia Vinen performed along with several other colleagues, throughout the procedure Cynthia and her team performed treatment with absolute care and kept me informed of every step in prior and constantly ensured if I was comfortable.

Therefore, I highly recommend this centre for their professionalism and care. Once again, thank you for providing me a success treatment and all the best :).

Dentist Kelvin and his nurse very good at their work.they are professional and very kindly friendly...thank youuuuu

I love the head of endocrinology, she's a gem, gentle, lovely, kind throughout my root canal- 4 roots. 5 stars. Thanks Epitaph 🎀

Amazing service, the dentists are calm and collected. I had my wisdom teeth removed, and they did everything they could to make my experience as easy and calm as possible. Amazing work guys!

I was a bit apprehensive at first when I was directed to use the link to the telehealth video consult but I was pleasantly surprised. I did not have to wait long and I felt that this was a great service speaking face to face even with my inept phone skills.

Just want to say thank you for Smile Squad. It was extremely beneficial. Can't thank you enough.

They comfort me and took a really good care of me through out the process.. I love this place .. and I would return if I needed more work in the future

Bad tooth ache! Telehealth solved my problem by organising a dentist visit almost immediately. Only have to suffer the taste of bonjella for 2 more days.