Provincial Home Living - Camberwell

I purchased an item for delivery and install, and unfortunately ran into a series of issues along the way. I was so impressed with Susan (Store Manager) and her swift action to resolve this for me. I received the kind of after sales care that we all want, but rarely expect or receive from retail stores. Thanks to this experience, I will feel confident making big purchases from PHL Camberwell in the future.

Had the pleasure of shopping with Libby last week. Libby is helpful and generous with her time and an asset to the business. Thankyou Libby for such good service.

Great service, friendly staff and a beautiful store

Lovely store and great service, thanks Julie.

Wonderful place with beautiful things.

Beautiful shop and great service

Love the products at Provincial and most of their stores, but for some reason, I always feel uncomfortable in this particular store. The staff, some not all, whilst helpful seem to possess a certain attitude. This was very evident when I dropped by for a quick look during the week. I felt very uncomfortable listening to an older lady, grey hair, glasses, constantly correct, berate and just generally act in a hostile way towards the younger staff there. She would probably say she was being efficient, but every comment was arrogant, bordering on bullying. As a parent. I would hate to think that a child of mine was being treated in this way. She was fine toward me, which made it worse, as she is clearly capable of being pleasant. Won't ever be returning there

Took a long time to answer the phone, then, somewhat coolly, would I hold on. Sure, I could do that. Assuming they were snowed under with customers. What it actually was, was the older winds- quite a leisurely -sounding, instructing someone on some clerical process. I waited.... and waited....and waited. Finally, convinced they'd forgotten me, I hung up. I tried twice more. The first time, the phone was still off the hook, so straight to voicemail. The second time, it rang out to voicemail, almost (exactly?) as though it were being deliberately ignored.

It seems these people don't care whether they sell anything or not! Between the offhand, almost rude tone and the cool negligence, I find plenty to be repulsed by here. There is a definite 'up yours' vibe. It must be a miserable existence spending all day selling stuff to people you despise.

Fortunately, they're not the only ones with lounge furniture I like.

Byeee!