Macpac Collingwood

I needed to exchange a faulty item (Yeti drink bottle) and didn’t have a receipt, only the bank transaction. The staff member went above and beyond to go back through their sales records and reprint the receipt for me, and I was able to receive a replacement. Could not recommend enough - such great customer service!

We went there to buy a backpack and a mat for a hike around black Friday. The staff was extremely helpful and lovely.
They know how to fit a bag, showed us how to do it, we tried different mats and had all our questions answered.
When we paid, they checked if another shop had the mat for less: we saved $90!

We visited a bunch of adventure stores yesterday - bogong, paddy pallin, Kathmandu, Patagonia but none of these even came close to the service, support and care we received at Macpac Collingwood….and this wasn’t just one helpful assistant (although Andrew was terrific) all the staff are focused on helping out and they are experienced, pragmatic and first class in their care. Thanks team for standing out and adding excitement into my cubs first big adventure!

Went to Macpac Collingwood today to look at rainjackets for an upcoming hike in Tasmania. The assistant, Emelia, was very helpful and knowledgable about the different qualities of jackets. Overall, an excellent experience.

Nicole was so lovely in helping me find a bag that suits my needs. Thank you so much!!!

Great service, stayed open for us to make a few last minute purchases before we head off OS.

Michael at macpac was excellent to deal with, very helpful and patient when I was picking out hiking shoes!

The team was very helpful, lovely & patient to assist me in finding the right winter jacket for this season. I would definitely would love to shop here again! 🤗

Great staff. Super helpful in making sure I got the right gear for what I needed... as distinct from what I thought I needed.

Excellent service. Store was busy but the assistant noticed we were waiting, came across straight away, and helped us. When we couldn't find what we were after, she also looked to see where else we could find them. We didn't close a sale but that's only because they were out of stock...their customer service is great

Great service! I was helped by Alex for a pair of everyday hiking shoes. It was busy but she managed to help a couple of customers at once. She was definitely knowledgeable about the range & what would suit your needs...she was helping a lady that was going on a proper hiking adventure & got all the relevant information to get her the best fit. I'd recommend seeing her to get yourself fitted out. Great clearance range too.

Excellent service! Very helpful and knowledgeable staff. And the only place that sells baby winter clothing and gear. The packs are extremely well made. If you join their club for free you get up to 40% off full priced items.

In and out with exactly what I wanted. Felt assured and not pushed to get the most expensive items but the most appropriate items for the specific hike I have planned. Great customer service, knowledgeable staff. Will definitely return for future needs

I always have a pleasant experience at Macpac whether in the Melb CBD or Collingwood shops. Staff know their product and from my experience, are always helpful. The products are of great quality which is why I have so much of Macpac.

The team there were super helpful and friendly. Made it easy to make decisions and think about best use of gear and options. Sensational customer service!

Great deals and good service - worth a visit

Second time I've been to this store, Hayden was the best. Very informative and gave us all the pros and cons. He was also really friendly. Go see him to get the best service and advice.

Had a 5-6 year old macpac backpack, zipper broke. Walked into store, exchanged for new bag under lifetime warranty. Out with new bag in 10 minutes. Best ever warranty experience ever! No fuss, no small fonts, no tricks. Just honesty. Very impressed. Thank you!

Excellent customer service. Shaun was patient, conversational and had great product knowledge. Macpac has the best range of items of any of the outdoor stores in the area and very competitive prices. Highly recommended.

Ansch helped me a lot in finding the most appropriate, rather than the most expensive hiking gears, and spent much time on adjusting hiking bag to perfectly comfortable position for me. If you want to buy some hiking gears, this store could be a good choice.