NAB

I attended the branch bang on opening time. Due to my card needing replacing.I was served by a lovely young lady called Belinda. She was very confident and new exactly what I required. Within 5 mins I was out of The Branch and my new card had been ordered. I have been with Nab for about 10-15 yrs now and could not fault their service. Even during COVID-19. For Belinda's effort. I give her 100 stars.

Very very slow. Only two tellers who are helpful but you spend forever waiting in line. After waiting a long time to get to the front of the line we were told that they can't do appointments between 11-2! Total waste of our time. Also ATM is only inside so if you want to access it you need to be there during opening hours. Very poor.

Helpful staff who are pleasant to deal with but only having two tellers is an absolute pain! Waiting in line for 20-40 mins at a time! It’s hardly worth having a branch!!!

Kinda not a fan of having the atm inside of of the bank you have go into the atm into albury during business hours , and then when went to atm to put money in the atm wasn't available so I lined up in the que and it was slow staff was friendly but I find you need more bankers instead of having 2

The bank is full of people and there’s just one teller talking on the phone while everyone else stare at each other in disbelief.
At least have the staff talk on the phone on a private office so the customers don’t feel like she is not acknowledging their presence on purpose.

Don’t use NAB for anything. Home loans are a rip off.

Slow slow slow . Counting again again again. Come on........ my 45mins here what a wasting time.

If you want slow customer service this is the place to go