Kmart Broadmeadows

Amazing, kind and respectful customer service. Thank you to the store manager Jamie for solving my difficult issue with a return today. Great customer service can go a long way, and I hope they always get the recognition they deserve.

Hi
I was at the Broadmeadows Vic store yesterday since my refund had not gone through for the items I returned five days ago.

I was talking to the lovely girl at the customer service desk ( unfortunately didn’t get her name) who was very helpful and did everything to help me.

She spoke to Assam the guy that I saw when I returned the items and she also spoke to the manager on duty Melissa.

Melissa was very attentive and took ownership of the issue and reassured me that she will speak to the relevant area the next day and get back to me.

She not only got back to me but has also rectified the issue and got my refund sorted out.

What an absolutely great service by Melissa and her team.

A huge thanks to Melissa, the lovely girl at the c/s desk and Assam.

I’m a very happy customer and will continue to shop with you!!

Anji x

Recently bought this from Kmart. Such a neat and big bookcase for $37
Pretty easy to set up..

Had the BEST customer service experience at the Kmart Broadmeadows branch in August 2022. Was sent to the store with (what I thought) was a short and simple shopping list for a few children's items for someone who was unable to shop in-store personally themselves (they had COVID). I approached the staff on the floor and asked if a team member was available to assist me find the items. Melissa Collaco was the person who as kindly re-directed to help me with personal shopping. However, when I messaged the lady I was helping (who was housebound with COVID), she kept replying with additional items that were NOT on the original list! Melissa and I obligingly hunted down the new requests and had to discuss out-of-stock options, like-for-like comparisons, alternative colourways, etc. Every time Melissa and I confirmed an item and thought 'this is the final one on the list!', the COVID person replied with yet MORE items to purchase! Long story short, after an hour+ in the store I finally went to pay for the items and exit the store. Before I left though, I tried (unsuccessfully) to 'gift/give' Melissa a pre-paid gift card (that was originally intended for myself as a way of thanks from the COVID person). Multiple staff members I asked politely (and correctly) declined to accept the gift card (as per staff policy) and directed me to post a Google review so head office can decide how to best recognise and reward Melissa Collaco for a truly outstanding customer service experience. Many thanks to her can-do attitude and helpful assistance!

Very pleasant door greeters, well stocked, nicer variety and product lines than I’ve seen in Perth. Loving the longer opening hours. I love it!

Staff very kind and helpful low prices has lots of equipment I found what I wanted really quickly nearly everything that people are looking for are here. A very good store

It's big, it's very clean and easy to find what you need

Convenience of buying things from Kmart and other shops at the same time. But products are not as many as in 24hr Kmart Campbellfield.

Staff were helpful although its already time to close the shop, they helped shoppers to get their items with no stress

Didn't find what i needed but it's understandable..team were lovely and very friendly! It was my first visit, certainly not my last..I'll definitely shop there again...

Excellent Christmas range. I went in to purchase some men's t-shirts.unfortunately it looked like a plague of locusts has been in with minimum choice left.

Thanks so much for your help Ruby, great customer service and went above and beyond recruiting James to both help with heavier items I couldn’t load into the car myself being pregnant.

A big Kmart with a full range. If Kmart sells it, you should be able to find it! The sport section is extensive, which is not a feature of every Kmart

Not the biggest Kmart I have seen but definitely I would recommend it to anyone who wants to buy items for their home. Are usually shop from this place because the prices are very competitive.

best at less 💸

shoppers as me, please dont drop the dresses on floor. If you drop them by mistakenly, pls hang it or keep it on a place, because others stepping on them. Its not good to waste someone's money and also not good to waste the things. Think about poor people.

Well my first visit a bit unsettling when people out side the main door being so loud and vocal, but i will be returning love the clean and very welcombing shops

Just like all Kmarts I have been to; similar setup, making it easy to navigate as if I had already been there before. Always a bonus for me. 👍

Nice clean store, good staff, very organised in keeping the store tidy and stocked. Highly recommend

Quite a big store, beautiful, nice and clean. I have never been before but defiantly it worth a trip. Casual customer service which i like😀

They have a good variety of stock. The staff are friendly and very helpful.