Fernvale Produce Mitre 10

Went into buy a small outdoor table and 2 chairs on their 20th anniversary sale. Less than 1/2 price a bargain and the chairs are sooo comfortable. I a very happy shopper.

WONDERFULL! The customer service was SOOO good, Mark and the team are such wonderful humans along with is son (i think) helping the business, They had everything I needed plus they had FISH!

Fantastic customer service, great range. Couldn't ask for more.

Solid team, with a great selection and happy to help out and fill in the blanks for any project.

Friendly staff, good selection of garden accessories.

I'm sorry I haven't called Mark, been flat chat however since I have been back OMG what a change.

Fantastic job guys. The manager looks happy in general and approachable.

The lady smiled and just totally different & the gentleman in the produce section was a delight to talk to.

I feel like a real change has been made & am happy to update from 1 star to 5. This has never happened when I have overturned a review. Great job team, look forward to coming back in.

ORIGINAL REVIEW
Do I love this shop yes.
Does it have everything I need? Yes.
Do I drive an hour to get everything I need in 1 spot? Yes

Do I HATE the customer service? 1000%.

My partner and I go in & always do a large purchase around $500.00. Everytime the vibe is horrible, they act like you're an inconvenience.

Standard customer service: Hi, how are you (with a smile). Is this everything or was there anything else I could assist with? Fantastic. Have a lovely rest of your day.

Everyone just grunts at you or the ones that don't look like they will. I have shopped here multiple times and hoped I was having a bad day, or being sensitive, but when my partner goes with me and confirms it's not just me, then we have issues.

Maybe contact Mitre10 jimboomba & see how good their customer service is. You could learn a thing or 2. Reason I come here is for the produce store which Jimboomba mitre10 don't have.

I Will remove this review if I see an improvement. There is usually a reason why people act like this, either OWNER or MANAGER or lack of management/expectations. Maybe not adressing the bad behaviour of staff?

Also does anyone read the reviews and address them? Agree, the older female lady has attitude as per the other complaints about her. If the owner is nice & has issue putting staff in place or setting some rules in place, get me in and I'll fix the problem for you. Having managed and lead many teams myself bad attitude doesn't scare me.

A shame I can only give 5 stars. The whole team are incredible, nothings a hassle and always make time for a personable chat.

Great service. Even though they were locking up still opened the shop up to serve us with a smile. Would definitely recommend and return again

The team at Fernvale miter 10 are always incredibly friendly when you go in there for a purchase.
Unfortunately they don't often have some of the things I need, So this is to be expected because as a society we've become used to the incredible spread of items available at larger stores like Bunnings.
This isn't to say that Fernvale Miter 10 is bad, In fact, they stock a decent amount of things that you need for every day hardware.
They just a little bit lacking in speciality items.
Either way, every time I've gone in there for common items, they have had what I need.
The team have always been friendly, and I've never had issues with parking on site.

Helpful staff and good stock usually have what I can’t get elsewhere

What a great hardware store. Anything and everything you need from this store. Call in on the way past for a browse around and you will be pleasantly surprised by the Aquarium items inside. Friendly Helpful Staff members.

Really helpful and friendly staff. Makes a change to the normal places I use to go. Will definitely be back. I think you'd be pushed to find something they don't have.

Far better than I expected. Staff are available and very products informed. As with all stores some prices are higher Nd some are lower. Range is excellent. I could not be any more happy with this store. Cheers.

Absolutely love, Mitre 10. I was amazed at all the items that they have for sale. Great store, very helpful staff. Also have hay, there as well. I have been able to buy oaten hay, there which l could not get before.

The staff here are always quick to help me. I visit enough no that some of them recognise me and we have a friendly chat about the weather and family. Thank you for the service you provide fernvale

Has a Stihl Shop Out Back 👍

Great range of products at good prices. They order my fish food in in 20kg bags about 3 times a year. Always helpful.

Bought over $1000 worth of timber from these guys. They cut it to the length I needed and helped load it onto the trailer. Very easy to deal with.

Great customer service, well stocked store.
Will definitely be visiting again.

Always happy to help! The biggest range of products and great service.
Been my local for 15 years!!