Bianca and Bridgett

Very poor communication with the customer service. Not supported for a refund and exchange if the dress doesn’t fit! No refund or exchange for the items less than $100, which is not even communicated with me when I asked for a store credit, they made me pay for the postage to send back the item only to tell me that my item is not eligible for a refund or exchange and they can send the same item back to me if I wish! Seems like a bunch of uneducated and incompetent people are running the place! So disappointed with the service in a country like Australia!

The worst experience I have had in customer service. The company did not provide fabrication details on the listing and we purchased $1000 worth of dresses. We assumed given the price point they would not be made from cheap petroleum fabric. They were unwearable and awful to touch so we sent them back. Due to covid there were delays in returning the items - it should have been 7 days for a refund however it took 10 days. Items were full price and new to the collection. They were not purchased with any promotion or discount. However they know very well it’s hard to sell this trash at full retail so I am now stuck with $900 something dollars in a credit from a store I would never buy something from. “Our STRICT policy” “it has to be returned within 7 days for a full refund” wake up. Refund policies are 21 days or more. This isn’t business. This is theft.

Worse experience

I order from 14th of jun I still haven’t received my item and they supposed to refund my money for one item that its been sold out but I paid for that already , I still haven’t received my refund yet.
Never shop from them and never recommended to anyone

I bought 5 dresses as size 6 but i received size 4 for all of dresses and when I emailed them to return the dresses they said they can’t return so what do I should do with those dresses
Sound like they just wanna still the money from people please guys don’t order anything from them it’s really bad And if you guys need any approve contact me i will show you
😡😡