Bendigo Bank

I had a great experience in this Bank branch. Opened a business and a private transaction account with them and am very happy with the service. Worth mentioning that I closed my HSBC and NAB accounts as those banks gave me great headache when I tried to send money overseas. The staff in Bendigo Bank (Malvern East) is always very friendly and very helpful.

Hey, at least they still serve cash.

Paid visit to open an account . Great and friendly experience.

My Son earned $5 collecting cans over the weekend. Unfortunately the note was ripped. Asked this branch to swap the note. They refused as i was not a customer. "you might want to consider banking with us then we could help you" was the reply when i asked for this simple courtesy. Well, after this, there's no way I would consider Bendigo Bank. Community bank ?, I don't think so.

Have been a loyal customer with this bank for decades and always had a wonderful experience. But get scammed and don’t expect assistance from this bank. They refuse to fight for you or help you. They offer zero compassion and continuously reinforce its all your own stupidity and your own fault …making you feel worse.
The bank the scammer users protects his privacy and assists their customers when they get scammed.

But Bendigo refused to liaise any further on my behalf.
In addition I contacted Bendigo feedback team on multiple occasions over several weeks….and they too couldn’t be bothered to even reply to me.
Extremely poor form Bendigo customer service.

I agree this branch does not care about their long standing clients. Do not expect any outcome where they have to help you.

Terrible customer service at this branch.