Commonwealth Bank Ocean Grove Branch

Highly recommend the Ocean Grove branch. The teller staff are lovely and helpful ! And Amanda who helped with our loan was brilliant! Very helpful, very efficient.
We previously dealt with the Waurn pond's branch...and our experience was horrible, and after 6months of trying, we still couldn't get an appointment with someone! Just went in circles and spoken to poorly. Wouldn't go there again ! Go to Ocean Grove :)

Shout out to Mr. Joshua O’Neil for helping me out set up my bank account! great service Cheers!

Coming from Melbourne we had a complex issue that needed resolving. The manager and staff efficiently dealt confidently with the issue while we sipped the bottled water they provided. Wish we had such bank staff near our home.

Fantastic service and staff are excellent

Thanks to Josh for helping me out with my travel card!

The “manager” Ben was rude, arrogant and condescending on the phone. Showed zero interest in the long queue at the branch. Hid away in his office while the 3 tellers tackled the tough job at hand. He is an embarrassment to the brand…..

Appalling awful experience. Dropped in my business CBA EFTPOS terminal into the bank with a covering letter & copy of my merchant account & details, in accordance with the CBA’s website. Stood in the line for half an hour & got to the teller who asked me to see the man triaging client requests. He asked me to sit down & I assumed I would see a specialist CBA officer who knew how to cancel the terminal. After a further wait of ONE HOUR, I was then motioned to see the VERY SAME TELLER who I had met ONE AND A HALF HOURS previously & she DIDN’T KNOW HOW TO CANCEL the terminal. There is no ability to make appointments so why is that I was placed behind all those people who had walked in later than me for a full one hour. Such rubbish triage. Here’s an idea…rather than standing there with inane chit chat & rubbish triage, go behind the counter & SERVE YOUR CUSTOMERS. I had to leave my email because I need proof/ receipt that the terminal has been returned. If I could give NO STARS I would. Shame on you CBA