Kathmandu Northland

Tash was super helpful and provided excellent customer service on both occasions that i visited the store to help me pick my hiking bag. Excellent range and customer service.

Spoke to Stefan and another girl in a blue jacket (didn't grab her name). Was outstanding service and really got everything I needed for my trip. Both staff had fantastic product knowledge and I really enjoyed my time shopping!

am loving my Kathmandu jacket...great as a birthday present❤❤❤ surely your special someone will be overjoyed!

Went in today to buy a jacket and Bella helped me out. She was so lovely - five star customer service!
Couldn’t be happier with my experience. Thank you so much Bella!

Would like to thank Seyedehzahra and her co worker for their excellent customer service and assistance for my visit in the store tonight. True professionals and hard workers. Keep up the good work!

I was at the Kathmandu at Northland last Sunday to make some purchases and was amazed at the customer centricity that was demonstrated by the staff at the store, in particular i was impressed by their staff Padma and Supriya who provided Top Notch service levels, speaks volumes for the Brand, Thank You Guys :)

Customer service provided by Ally beyond what I have experienced with other stores. He product knowledge, advice and assistance to choose the right product is very helpul. After having been refused to exchange an item for which I did not have the receipt for by another store, Ally let me part exchange it for another item. Thank you Ally and keep up your cheerful personality.

Amazing customer service - went in to buy a beach shelter, and wanted to see how big the ones they had in stock were. Staff went out of their way to completely assemble a tent in the store so we could see the size and recommend some different colours they had in stock. Highly recommended!

Received outstanding customer service from the team at Northlands, very friendly and customer focused. Special thanks to Jacob, who handled my returned item (jacket) so well, and when the afterpay system played up, he apologised and tried to find other solutions by calling another store and attemping the system return again. In the end, I was able to exchange the item with a few others, and he ensured that everything went perfectly well, and the left-over money he was able to give me a gift voucher with. Such excellent customer service! I was very impressed with his sincere professionlism and the professionalim of the team.

On Saturday the 20th of June, 2020 my friend and I were treated with the most incredible customer experience by two wonderful team members Abbey and Ally. We were first welcome by Ally who was super helpful and pointed us in the right direction for hiking boots. We then were served and attended to by Ally who's knowledge and patience and kindness were overwhelming. My friend and I were so impressed with the level of service, the knowledge that she has regarding all of the products she helped us with, and her patience and willingness to help. I really have never been so respected, helped and listened to by an employee and I know that this experience has absolutely endeared me to Kathmandu and I will be returning in future purely due to the incredible service! Thank you Abbey and Ally!

Staff was helpful and huge range

Excellent customer service. We were after two jackets for my kids but unfortunately the sizes weren't available in Melbourne or online. Thanks to Georgia we managed to bring down the jackets to Melbourne from Brisbane Qld Thanks Kathmandu Northland shopping center.

Cheyn & Alison at the Northland Kathmandu are very professional & friendly (so to is William). Cheyne, in particular, is very helpful and knows the stock well. She was able to help you with making up your mind and recommends products based on your needs. She is an asset to the store.

Thank you for making my recent purchase a fun experience.

As always, a great experience at Kathmandu. I had a Gore-tex rain coat that has lost some of its waterproofness. I went to buy a spray to rewaterproof it but the manager said it shouldn’t do that so replaced the jacket. A much better response than expected.

Had the product I wanted. Great quality and fit

Absolutely amazing service by the the staff at Northland returned goods not to our liking replaced with goods that fitted our lifestyle not a problem to the staff totally professional and not a problem we will be back service is great

Good customer service and personality good of all stuff...
and manager ( William ) helped me to buy something...
Thank you So much...

Staff members were very helpful in getting me the correct fitting items i needed

Helpful, polite staff. With the voucher, I am extremely happy price wise.

Good Clothing and accessories Store price is high but have after pay staff are all very helpful and attentive