Furla

I bought a bag here at Furla Emporium that I am extremely happy about. I am unsure of what collection it belonged to, but it is simply beautiful. The staff that were taking care of me there were so lovely and kind, but also treated me with so much respect (even picking up on my New Zealand accent!) I honestly cannot get over how wonderful those girls were to me, they went above and beyond to make sure I was happy, comfortable and welcomed. They took the time out to talk to me, introduce themselves to me, and packaged it up so wonderfully. I will be back here again sometime in the future. Merry Christmas.

Have shopped here a few times and every staff member has been lovely and very helpful. I’m surprised at some of the previous reviews as I have had to have a bag repaired when the clasp broke (I was fully prepared to pay for the repairs)and it was done very quickly with no issues and it was within warranty so no charges. I often go shopping after work when I don’t look well dressed as I have a messy job and I am not of Chinese appearance with designer footwear but I am always offered help and always offered a new bag from the stockroom if I am purchasing. The products are decent quality for the price point and the shop is beautifully set out.

Beautiful luxury store with excellent customer service! Love the white and gold aesthetic of the store. A-lot of options for bags. The sales assistant was really kind and helped me with picking a gift. Very good experience!

Enjoyed coming to the Furla store in Emporium, overall was an amazing shopping experience. The assistant manager was kind and provided me with variety of options. The store had good energy, it was a lovely experience

A good range of hand bags shapes and colours. A pleasant staff showed us a lot of appeasing choices. A 50% offer on our pick made the experience even more satisfying!

Had a wonderful interaction with the salesperson, I haven't shopped at Furla before (got my sister a small gift for a very important milestone) but after the lovely experience I had I will definitely be purchasing from here again.

I really like their services, they really care and gently explain everything to us.. they show ua a lot of choice and help us to decide which one is perfect for our style & needs. They also had almost complete collection of the bag even the newest one. It's really a good shop for shopping

Fantastic customer service. Love coming into store and trying on some new the bags. The ladies was absolutely helpful and pleasant. Emporium Store have the best customer service by far 👏

I went to this Furla shop.
At the beginning I read the review from other people about this shop. I was quite worried about the rude staff. In the other hand , there was one Chinese girl her name is Celine . She is super professional. If anyone would love to visit this shop, I would love to recommend her as your service attendant.

I really appreciate the service from the ladies I met this afternoon, who were very nice, friendly and helpful.

Warm welcoming sales staff.

Nice staff.

It is not a very pleasant experience at all, I bought a bag just about one year ago, limited edition with lots crystals on the bag cover, and I understand that your company only provides aftercare service within a year. But I should have been informed right then when I spent that $800 dollars, I was worried about the crystal falling out back then, and you guys said that it would be very unlikely, just to make me spend the money. And your staff is full of arrogance, clearly your management does not care.

I love Furla products but I was disappointed in the service I received - by which I mean none.

I entered the store and not a single sales assistant spoke to me despite being unoccupied at the time.

Was it because they were generally disengaged? Was it because I wasn't dressed well that day (dressed for comfort rather than fashion)? A yes to either question isn't good enough.