NAB Branch

I just had an excellent experience at this branch. Kylie helped me, and she did so in a warm, friendly and non-judgemental manner, which is very different from my experience at other bank branches. I can definitely recommend NAB South Yarra.

I was recommended to talk to Siva Namana by a friend for a home loan, and now I can gladly say that the recommendation was not in vain. It being my first ever home loan, I was very unsure about the processes and had A LOT questions. However, she was very patient with me and was extremely responsive. I would strongly recommend to anyone who needs any type of loan to talk to Siva. I can guarantee you that you won't be disappointed.

I had the pleasure of Siva Namana helping me out with my NAB mortgage review. She was extremely responsive, friendly, knowledgeable and easy to deal with. She understood the products and process and took the time to explain everything to me. She also went out of her way to follow up and ensured any questions I had were answered. Great customer service which can be hard to find these days!

Last week I went into your Malvern branch with the intention of closing my accounts and transfer them to another bank. I have been with NAB for a long time, I don’t think I am a demanding customer.
However the fundamentals of carrying daily business with customers have been forgotten, everyone is wanting a promotion and easier working arrangements and somehow we forget to return a call, follow up on customers issues or reply to an email with a level of urgency.
So as a customer you feel neglected. Until you meet Siva Namana, after five minutes sitting down with her, Siva had addressed all issues which she resolved into a positive outcome. She understands the importance of customer service and what it means to retain customer and give them a great experience. I don’t know how long Siva has worked for the NAB, but I hope she gets recognised for her efforts and work ethics. Thank you Siva, you are a huge asset to NAB and ai will recommend you to family and friends.
Best wishes ,
Piero

I would like to give Siva Namana a 5 star rating at NAB South Yarra. She was helpful, efficient, polite and thorough. She sorted out my home loan repayments with a quick turnaround. She answered all my questions and and got back to me quickly. I was really happy with her customer service and expertise . Thank you Siva for all your help.

Just got a pre approval done under the Home Guarantee Scheme with Siva. As we are first home buyers we had a lot of questions, Siva never failed to answer them and went through everything we needed to know thoroughly.
She updated us on each process and we had our place reserved in the scheme within 2 days.
I would definitely recommend Siva if anyone is looking for a home loan especially for first home buyers.

Siva has helped us time and time again over the last 12 months, renewing our pre approval multiple times until we found the right house for us! Once we were ready to go ahead with our loan documents, Siva made the process so simple. Thank you Siva for all your time and effort!

Joanne went above,and beyond to fix problematic paperwork from another location.
This 👧 will climb fast

it better than south mel more better！

Worse bank in Melbourne, one worker on a Friday night with a line of people while other workers where just milling around doing absolutely nothing, if you have all day to make a transaction or do your banking then this is the bank for you!! NAB Chaple St South Yarra is the worst bank service that I've ever had to use, shame on you George!!!

Thank you to the lovely NAB staff who helped my youngest child and explained all there was to know about opening an account. Can't start too young to teach them how to appreciate pocket money and hard work. Well done to the team there, much appreciated.

I went to this branch again today and they did a great job of looking after me again. Thankyou Julie.

Helpful and personable. I had to deposit a cheque with no idea what I was doing. They sorted me out.

Speak to George. He looked after me👌

Have been here twice with my partner to open our joint accounts. Both experiences have been very positive, and staff have been efficient and friendly.

Service was good . Wanted to open a bank account and was looked after straight away ☺

Adish was very helpful with our loan application.saved us money with home insurances.

Great customer service. The staff pays good attention to what the customer wants and responds accordingly

Best nab local branch I've been to in Melbourne. Thanks to the friendly and helpful staff.

Big thank you to Roxanne for the help today. Flawless customer service.

Friendly, highly competent and efficient in everything they do.