Snooze Fitzroy

Wonderful experience being shown mattresses and adjustable bases by Mackenzie at Fitzroy.
She is very knowledgeable and explained everything I wanted to know, Absolutely no pressure at all, and it was a delightful few hours relaxing and choosing the perfect sleep solution! Thank you so much .

Second to none customer experience provided today at Snooze by Sean. I went in with little idea of what I was looking for and Sean went above and beyond with details and insight on the products on offer as well as price. Couldn’t recommend any higher to anybody looking for a new bed or mattress, a huge range inside to choose from. Thanks again! Phil.

Amazing service. Sean was incredibly friendly, helpful, and knowledgeable, and provided a really great experience. We felt comfortable and confident when purchasing our mattress and appreciate the service provided. Highly recommend.

I’m completely happy with the service I received at Snooze Fitzroy. I was amazed (overwhelmed?) by the range of mattresses and beds on offer but Sean was knowledgeable and professional with his advice and we now have the perfect bed for us. Thank you! The whole process, including delivery, could not have been more seamless. Well done! (And being able to buy a bed manufactured in Australia is fantastic too!)

Had an amazing experience purchasing a mattress at Snooze Fitzroy! Our sleep specialist Sean was knowledgable and enthusiastic, and made the process of choosing the right mattress easy and even fun. It was a seamless transaction, we were stoked to walk out with the mattress on the same day of purchase. The mattress itself is also incredible. Special shout out to Adam who wowed us all by hoisting the mattress onto the roof of our car like it was an empty suitcase!

Amazing service. Sean assisted us in replacing a gas strut for a bed we bought from this shop 20 years ago! Extremely helpful.

Had a really great experience with Mark who took me through the mattress assessment process showed me the options I’d requested then others to consider. He left me to make my decision. Applied NO pressure to the sale and let me take my time. Fantastic experience. I would return to purchase another mattress.

We just experienced the most amazing customer service at Snooze Fitzroy. I called needing a bed urgently for my Dad. Sean was so helpful, patient and knowledgeable that I ended up ordering the bed and base over the phone with him. Sean organised delivery and the bed and base was delivered in record time. Thank you so much for all your help, we will definitely be back, I highly recommend Snooze Fitzroy.

Went to buy a mattress around a week ago and Sean was incredibly friendly and helpful. While I initially intended to purchase a Stratford, Sean recommended some alternatives as they were out of stock in-store.

Having slept in my new mattress for the better part of a week now, I can say that it was an excellent recommendation as it has been incredibly comfortable.

Sean was a tremendous sleep specialist and got us into the perfect mattress! He taught us heaps about sleep and firmness levels. Honorary mention to Adam who lifted the queen mattress on the top of the car by himself!

I had a great experience purchasing a mattress here. Hayden was absolutely lovely and was knowledgeable about all of the products on the floor, and helped me pick out the perfect mattress and pillows while being conscious of the budget I set out. The delivery was completely painless as well, thanks so much guys!

Mark helped us recently to find a new mattress. He provided fantastic customer service and advice that was both informed and practical to help guide our decision. We were able to choose a mattress in one visit that met our comfort, price and timing needs. Thanks Mark!

Very good experience with Sean! He was extremely helpful and took our budget and needs into consideration. My partner and I would recommend Snooze Fitzroy and Sean to anyone looking for a new bed :)

Thanks to Mark for his wonderful service in helping me choose the right mattress. I wanted a good quality mattress and Mark took the time to explain all the different options.

He was extremely patient as it was a big spend for me, and he was super thorough in making sure the mattress I selected wasn’t too high for the bed frame I picked.

Highly recommended - great customer service.

Efficient, extremely knowledgeable and friendly.

Thanks Mark and snooze.

Absolutely amazing and professional staff. Excellent sales people who gave us space to try out mattresses without being pushy.

Massive thank you to Adam who helped us out - his knowledge and positive attitude made the experience so much easier and fun too!

Highly recommend Snooze Fitzroy if you’re looking for a new mattress, the shopping experience feels premium and is far better than the competitors in the area.

We bought a new mattress with Mark at Snooze Fitzroy. We had done our research prior so we had a good understanding of what we were looking for. What impressed us most was the understanding from Mark, the questions he asked us and the reading of the room so to speak. Mark gave us great information, took us to all the mattresses we had picked out in our research, gave his professional opinion and gave us plenty of space to discuss and try whilst regularly checking in on us without being pushy. We loved Mark's transparency and honesty in his sales approach, he steered us away from a more expensive mattress than the one we purchased because he knew they style of bed we had with the construction of the the way the mattress was built our warranty would have been voided. You have to love that level of ethics, a lesser genuine sales person would have just took the larger sale.

A great, comfortable and natural experience buying a mattress from Mark. 5 stars, very happy - would highly recommend seeing the team at Snooze FItzroy if you need a bed or Mattress.

The staff at snooze Fitzroy provided such excellent customer service - went over and above to problem solve and get us the right product. And i was surprised - he said that it would arrive in 1-2 weeks (which i couldn't believe at the time given it needed to be custom made and thought it was just a sales tactic) - but indeed we were contacted in 2 weeks and our super king custom made bed frame was ready for delivery. Super impressed!

The staff here are very helpful without being pushy, and they have great product knowledge. They were happy for us to come back several times, and didn't seem impatient at the large amount of time we spent testing the different mattresses :-)

I bought a mattress for me last year and just returned with my partner to buy one for him. The analysis bed they have is fascinating and seemed accurate. The staff members each time were knowledgeable and not pushy. I've been really pleased with my mattress choice. A few tips : they show you higher priced mattresses in your category first; they have sales pretty frequently, so may be worth waiting a bit (they had a big sale two weeks after I bought mine at full price) ; worth every penny to pay for them to deliver and take the old mattress ; I think they recycle the old ones instead of dumping them, that's why I originally picked Snooze.

The customer service was outstanding. They were so helpful to my son and I making sure we got the best products and prices.

Rachel was so helpful and friendly, very warm, she made me feel that my customer experience along with getting the right products was important.
Adam went above and beyond with his customer service, nothing was a problem for him, I was thrilled.
All the staff last Sunday morning were warm and friendly. Whoever their manager is they can rest assured they are doing a good job! I would definitely go to them again for bedding needs.