My Pet Warehouse Toorak

This review is for MPW generally because we shop at 3 locations including Toorak regularly, plus online.

I cannot recommend MPW highly enough. We've purchased all manner of items for our dog over 14 years including, food, beds and toys etc. Online and instore staff are always knowledgeable and helpful.

I believe MPW is run by good people and deserves to be supported. A recent experience reinforced this.

Shortly after spending hundreds of dollars on special order veterinary food and a year worth of flea treatment; unfortunately our beloved 14 year old Labrador X suddenly died.

When I told the staff at the Toorak store (who knew our dog well) they mentioned their bereavement policy which involves MPW refunding the purchase in full with a request from MPW that I donate the items to the nearest dog shelter which I subsequently did.

Thank you MPW for being compassionate and generous ❤

Always a nice shopping experience. i foster different breeds of dogs so my needs change often, and the tall young guy (Felix? Alex? sorry!) is always so lovely and helpful even when the store is busy with other customers. amazing customer service. a small store so doesn't carry the entire range of things but usually has what i need

Very large selection of toys! The lovely seller was very friendly and attentive

The staff are always friendly and helpful. They make the shopping experience easy and in my case, nice and quick. I am always in a hurry. Thank you, and see you again soon.

Staff are super friendly and very knowledgeable! Our pup loves going there for her food top ups because she is spoilt with attention and treats

Great selection of healthy pet food and treats. The staff are really friendly and helpful too.

I just moved into the area and my neighbour Carmen suggested to go to this pet store cause they are nice and knowledgeable. I’ve been in a few times now and 100% agree - The woman who works on Sunday’s (which I’ve been told is the manager Kira) is such an angel and there was a guy on the Friday called ?Felix - he was so lovely and TALL which is perfect since I’m too short to reach my dog food haha. What a nice small store with staff who actually care about animals !!!! There was people bringing in their dogs and both staff members knew them by name - you don’t see that in customer service these days. They should get a reward for their memories and their service.

This is my main store to pick up cat food as I’ve lived a block away from it for 5 years and i must say I’ve never had such wonderful staff remember me and what I get over the years. Emma and Felix are so sweet to me and not only remember me and my cats but seem to remember ALL customers orders and customers pet names etc I watch they way they interact with people and it’s such a high level of customer service. People will literally stop inside the shop to say hello or bring them coffee.
There is a new manager in the store Kira and all I can say is she is an absolute delight ! she is so knowledgeable about all the products keeps the store so clean it’s actually nice to walk around now with nothing in the way. She is a real asset to your company and I hope you recognise that - she brings warmth and good energy and I always tell her she can’t leave or I’ll be upset haha.

The Customer service is amazing. And always helpful with products and finding what's good for my dog. The deals you guys offer are great.

Cute store and very friendly staff, always offering our cavoodle a treat every time we enter.

This store is amazing. There us a wide selection of foods, toys and pet beds. They are always welcoming to pets roaming the store, and always offer our dog a treat or even a meal. The staff are young, lively and nice. Overall great store i would recomend.

The staff went out of their way to help me organise the right airline approved carry crates for my cats. They were exceptionally courteous and friendly. Highly recommend shopping here for all your pet's needs!!

Friendly little my pet warehouse always stop in if in the area for a coffee

Really friendly service and really cute Christmas products too! ☺🎄 They have a great range of Oxbow products as well!

I think her name was Briony. But she was so helpful. She understood my needs for the love of my life - my baby MuMu. She was really lovely and listened to me. Really you cant ask for much better than that. Us animal lovers need a fellow animal lover to help us with our shopping and it was greatly appreciated. Thank you guys

Love this place. Used to buy treats and accessories for our foster dog. Staff were always helpful and happy.

I come here a lot for pet food, and the staff are always friendly and helpful. It's a very small store but still has a great selection.

Love the variety and quality of good products at My Pet Warehouse. Staff have also been very friendly and helpful -pooch loves going there+

Very friendly and helpful service. My puppy loved sniffing at everything in store.

Great pet supplies store, well stocked and helpful staff. A welcome addition to the village.