Total Tools Tullamarine

Genuinely the best customer service ive ever received. The boys at total tools were a great help in loading up the compressor i bought. Thanks guys!!

The staff welcomed me as I entered. There was a sale as well as free breakfast offered. I have purchased many tools earlier in the year for my nephew and the staff member who served us still remembered me.
Prices are good when you go there in their sale days.

Always helpfull with the right product's and trade tools .great place to shop.👍

Friendly staff and great service. Most items I ordered were carried in stock. The couple of items I ordered that aren’t typically carried came a few days later with delivery organised by the team. Very happy!

Total tools variety and layout is Excellent, Staff are very friendly and helpful, Prices are also Good

Very helpful and friendly staff. I was served. I was served by a young gentleman he was very pleasant and knew his products. All staff greeted my little daughter which I found great and so did my little girl.
Well organised shop and friendly staff.
Highly recommend.

Great shop great people. Great service

Total Tools elsewhere is fine, the staff at this one have an attitude. Ordered items online, for some reason it ended up at this store...and they have no stock. After emailing the store and receiving no response I rang them and they said 'it's been ordered from the manufacturer'. I told them if I was waiting for a delivery from China I'd rather order something else. They said I could do that but then I'd pay twice and have two of the item. Extreme lack of interest in the issue, zero engagement with the customer and a supremely stupid website where stock levels are entirely arbitrary.

For what it's worth I submitted a complaint through their website and they didn't bother answering either...so maybe this is an endemic thing and the company culture is screwed...or maybe they just care about tradie non-online orders. Either way I don't care, it's not good enough.

I strongly suggest if you have to buy anything from Total Tools (and not for example Sydney Tools who are the same price) that you go to an actual store and walk out with your item, or go elsewhere...like Bunnings.

Late Edit> Still waiting, no emails or messages returned and no update to my order. Cannot cancel my order, supposedly it's on "Back Order' from another store. Online contact staff are from what sounds like the Philippines and while they're sympathetic they are completely ineffectual.

Final Edit> This was sorted above and beyond anything I expected and the issue seems to have stemmed from one demotivated individual who has since left the Business. Kudos to the Store Manager and the Owner for going the extra mile.

Found a hard to get item on a Sunday. Good job team you saved my Sunday production. Fast and friendly service from Sam.

Very good helpful staff, even helped with delivery of a few super heavy items, 10/10 will shop there again!

Fantastic service, young bloke had lots of knowledge. Very happy with the service.

It has been very smooth and awesome travelling this method I. Prefer using this mode.of transportation if it was more flexibility and availability

Very good service! Thank you SAM! Sam help us a lot,easy to find what we need!

Purchased Hikkoki power tools and Karcher washer. Fantastic experience overall. The store is massive with exceptional range of products. Staff is very knowledgeable and friendly. I had a great experience dealing with Shane from Total Tools Tullarmarine. Great customer service and right advice. I would highly recommend this store for your next Tool.

Good price and customer service highly recommended

Dealt with a few good guys - Mark (?) in particular (tall guy, glasses) Helped out in a big way with a Milwaukee cordless situation. My only issue with this store is that I don't live in Tullamarine. Keep it up guys.

Very happy with the customer service from the guys at this store.

Very friendly and helpful staff. Was asked if I needed a hand 3 times by different workers when coming in for 5 minutes to get some degreaser. Reasonable prices and good atmosphere that makes you feel like a valued customer.

I went into this store looking for a tool that I was not sure if it was even there, a young chap approached me and his friendly helpful manner made me feel at ease and I was not only able to find what I wanted but in a conversation with him he showed me new items I needed for my trade, I bought them on the spot, this young man shows what sales is all about in his approach to customers, super friendly and professional,

Service was just that good.
Went in there with no idea came confident and with the right tools. Will be making the drive to go this shop again.