Anaconda Box Hill

Smit was fantastic today!
So helpful and knowledgeable, my husband and I were able to buy many items with confidence. Learnt a lot and happy to return to finish our purchases.

Large store, good bargains for Black Friday all well stocked.

Warning long review because good customer service deserves to be recognised!

Today, my wife and I visited the store with the intention of purchasing a new bike for myself. Upon arriving at the bike section, we noticed that there was no staff present. I approached the front desk and requested assistance, and that's when a helpful young man named Jack stepped forward. He was upfront about his level of expertise, admitting that he had some knowledge about bikes but wasn't the store's designated expert. Nevertheless, he assured us that he would do his utmost to assist us.

I bombarded Jack with numerous questions about various bike models, and to my surprise, he was able to provide helpful answers. For the questions he couldn't immediately answer, he took the initiative to retrieve the information and promptly returned with the answers. After consulting with Jack, my wife and I decided on a mountain bike priced at $300.

Subsequently, we also wanted to purchase a bike for my wife. Unfortunately, the bike she desired was out of stock, but a display model was available. Jack informed us of the store policy, which required the display bike to be approved by the bike expert before allowing us to purchase it (for safety reasons). He explained that the store's bike expert, Carey, was approximately 10-20 minutes away, and if we were willing to wait, he could inspect the display bike and authorise the sale. I found this policy to be fair and appreciated their commitment to legality and safety.

We patiently awaited the arrival of the bike expert, and true to his word, Carey showed up. Calling him a "bike expert" would be an understatement! We revisited all the bike options, asked countless questions, and Carey even steered me towards a different display bike that might better suit my needs.

Once again, Carey emphasised the importance of thoroughly inspecting the bikes before allowing us to take them home. I anticipated a quick check involving spinning the wheels, kicking the tyres, and then proceeding with the sale. However, that was far from the truth. Carey meticulously mounted each bike on a stand and meticulously examined every screw tension, chain tension, brake strength, and gear ratios. Throughout this process, he explained how each bike functioned and provided valuable insights on bike maintenance, things to watch out for, and how to maximise our enjoyment of the bikes.

Encountering such old-school customer service is increasingly rare in today's world. I left the store completely amazed by the entire experience.

Both Jack and Carey, hailing from different generations, are a testament to the exceptional standards of the Anaconda brand. I commend them both for their outstanding service and commitment to providing customers with an extraordinary shopping experience.

My wife and I visited your store on Friday the 28th April. Chris, amidst all his busyness buzzing between the checkout, answering other patrons query, was able to answer any question we had for the purchase of the Merrell hiking shoes my wife was looking for. He was kind enough to point out that the size 8 though appearing to fit my wife's feet under normal circumstances would be less than comfortable walking down slopes as he had touched and felt her toes were in contact with part of the tip of the boots. He checked stock and pointed to the Preston store where we headed for the next day and in fact ended up buying the boots from yesterday 29th April 2023. Great job Chris. Though you did not achieve your sale at your store, Anaconda was still a winner as we purchased our shoes at another Anaconda store. Exceptional service mate. Keep it up and hope others can imitate your professionalism. Wishing you, your team and Anaconda well.
P.S. I myself bought a pair of Keen boots from the Box Hill store more than a month ago.

Great customer service; the staff are friendly; specially Carey was very helpful and tried to help us to find the right product.

An excellent selection of outdoor and recreational equipment. Friendly service Good parking.

My bike had some damage and I desperately needed it to be repaired by the following day. Carey was so helpful and despite the fact that we came in half an hour before closing, he helped me and and changed a part very last minute. He's such a kind person, I'm truly grateful for all his help! Thank you so much Carey!

Amelia is amazing, helpful and super friendly! She went to the back warehouse and helped me to get my inflatable swimming pool even when it’s yet ready on the shelf and the store was super busy at the time! So great A++ for staff

Friendly and attentive staff. Got myself a kayak there

Christmas and Easter crazy special price, I was bought two pairs of brikenstock half price. Online apply to be a member, it’s so convenient to get members price, something member has a good price. The location was fine, take a bus from Boxhill within 30 minutes. Opposite is Bunning warehouse. Men would waiting their wife in there.

Forgot to bring my membership card but the staff member when out of his way to assist me.
Bought a shimano rod and reel combos and some shimano Squid Jigs
When there again today 23/12/20 and purchased a 680 Century Marine Battery and again got the best service. Well done guys and thank you.

What ever you require in out door equipment and clothing you have got it here. Parking is ok and staff know what they are about.

One of my favourite place to get my camping and outdoors gear. A big range of stock on show and the team here provide the best service I’ve had out of all of the Anaconda stores I’ve been to. Keep an eye on the catalogues as they have some really good deals on a regular basis.

tent is good, sold from young boy. I like that they give young people a chance to get ahead in life. my lawn bowls club also approves of our tent. Also bought a kayak but I am to old to use it, just bought it to remember my youth.

Decent anaconda. Not huge. But has everything you need. Friendly staff and knowledgeable advice. Went in to buy a couple of things ended up browsing the isles checking out gadgets that I don’t need and won’t buy. Good way to pass the spare time I don’t have.

It's a well set out store and very friendly staff that are willing to help you anytime you need them they are there.

Have always had success here looking for the various bits I've been seeking. Staff can be hard to find at times, but are switched on and helpful.

Every time I go there I am 100% satisfied with the staff and service. Have taken them for granted in the past so I just thought I would give them a review.

Fantastic service from the fishing department. Kevin & Yuto know their stuff and go out of their way to be extra helpful. Highly recommended!

Great service! Younger person named Matt helped me get everything I needed for a weekend camping trip - would highly recommend