Petbarn Brighton

Today I had the pleasure of taking my dog in and getting the amazingly professional and helpful assistance from Arthur -- he was wonderful. And my dog, who doesn't normally warm to strangers, adored him and gladly took a treat (keeping her social distance, as per the sign on the floor). Note: I have run across one very rude person at this store in the past, still working there I believe, which left me reluctant to visit (instead, ordering online, from various vendors, as I'm sure quite a few customers would have done) -- Yet TODAY we ventured in, and had a wonderful experience to be greeted by someone as helpful and lovely as Arthur was. So thanks for looking after my dog -- and for your expert information and assistance, which was extremely helpful and excellent customer service.

Fantastic service by caring, passionate and knowledgeable staff.
Visiting PetBarn Brighton is a very pleasurable shopping experience.
My puppy Kozzy It’s always treated like a VIP there and he loves it.

They had one jar of Derma care cream left and the staff kindly put it away for me so I could collect it . They are terrific there

Great experience at Petbarn Brighton. The team were all eager to help answer any questions, were knowledgeable, friendly and genuinely patient and kind. You can tell they are passionate about their work. Recommend this Petbarn to anyone!!!

I bought a couple of toys and some medication for my cat. The staff were knowledgeable and friendly, and able to help me with everything I needed. The store was tidy and a pleasure to shop in. Signed up for a membership and will definitely be back.

Visited the Brighton store as I had a $10 voucher. Found the staff to be attentive and very knowledgeable and even making suggestions for cheaper alternatives. Left as a happy customer

Friendly staff, quick helpful service.

The store manager - Zoe has always been incredibly helpful to us and looks after her customers. Even though we have other pet stores close to our home, we prefer to drive out to this store just because of the great service as well as the honest advice we get here. I would highly recommend visiting this store and checking out their range of pet products. Once again, thank you Zoe for a great customer experience everytime :)

Petbarn Brighton has staff who are very helpful, compared to other Petbarn stores. I have been to other Petbarn stores and some of them (like Mentone) may be much bigger, but their customer service is dismal.
The staff at Petbarn Brighton always offer to cart heavy bags of cat litter and pet food to the customers' cars. Very helpful over the phone as well. Store manager Zoe is efficient, organised and has an excellent team. Car parking in the area may be inconvenient at busy times, but I would rather visit and purchase from Petbarn Brighton for the customer service that I receive.

Best staff and friendly atmosphere for you and your mate

Declan and the team love dogs...their customer service reflects their passion.

A very good place to shop for your pet supplies.

The staff of the Brighton store are amazing and take great care to provide our Frenchie with the right products, not to mention spoiling her with cuddles and scratches

Great service , range of products competitive pricing that I have had reduced to match other retailers on the day , excellent customer service if you have any issues.

I've been coming here for 2 years and if anything the customer service just keeps getting better

Well presented pet supplies store.

Great store and great staff

Was at the Brighton store..served by the lovely Nicolas. He was so helpful and patient as I was trying harness of different sizes and styles. My dog was into everything as I was trying to do this and I was asking lots of questions...and I'm pretty sure some of them were stupid ones..lol.
All the staff there were lovely and so helpful.
Need up getting the right harness and dog food aswell. Would recommend this store to anyone.

My dog is a staffy he looks quite mean but far from what he actually looks like
He was nervous inside the shop and the two young ladies behind the counter been just super friendly and fantastic to him, spoiling him with treats
They were way more than nice helpful and kind even carried the 20kg bag to the car seeing how my dog was ❤❤

Always great service and smiles at the Brighton store! The pets love it so much that you often see them trying to walk their owner inside when they are just trying to walk past!