Victorian Clinical Genetics Services

I highly recommend Dr George McGillivray. I sought him out for a second opinion because I could see he was highly regarded in the support pages for the particular condition that my baby had been diagnosed with during my pregnancy. George was professional, reassuring and kind. After our meeting, he followed up on my case even though he had no obligation to do so. I will always be grateful for the care that I received from him.

The whole experience was a little surreal and it was VCGS who brought clarity to the process. The GP whom I saw was unaware of genetic testing and had to spend 20 minutes explaining it to him. Then rang VCGS and they had to as well. They guided me through the entire process. Could not afford to pay bill on time and then they let me pay it off by installments - no issues. Overall very professional and very helpful.

The team at VCGS were fantastic! We had an amnio and the results came back really quickly which was great for my wife and I as new expecting parents.

5 stars says more than we can in words - we cannot contemplate some of the other comments as they are so far removed from our experience. Thanks so much!

Great service and they been really helpful !

We recently opted for a gene testing service, choosing the most expensive package available, expecting a comprehensive analysis. The cost was in the thousands, a significant investment for us.

Unfortunately, our experience was underwhelming. The only result provided was a vague indication of ‘Low risk.’ No further details or explanations were given. For such a high cost, we expected a thorough report, offering insights and clarity.

What’s more disappointing is learning that cheaper packages from the same provider apparently offer more detailed information. This discrepancy in service, especially given the price difference, is perplexing and frustrating.

Horrible staff and horrible service. They do not care about you. They just care about the bill. I was charged for service that I never received because of their administration mistake. Made a claim and emailed and talked to them on the phone, everything. But the debt collector would just repeat that I have to pay for the service that I never used. Do not use their service. You will be heart broken when you actually should be taken cared of.

I contacted your company prior to you receiving my blood sample to let you know not to proceed with the NIPT test as we had just found out our baby's heart stopped beating 4 weeks ago. I spoke to several people and was told to send an email, which I did immediately.
Yet each day last week I got daily text messages asking me to pay. I had one of your genetic counsellors call me trying to push for me to proceed with the test despite my decision not to as our baby had passed away and I was dealing with my loss.
Today 20.03.23 I received a text message informing me you'll be taking legal action if I don't pay my "overdue" bill for full cost of test that I've advised 'by your instruction' via email to not proceed.
After losing our baby last week and dealing with that ordeal in hospital, I am absolutely gob smacked of the lack of sympathy from your company as you're unhappy you have missed a sale.
If I must pay for the tube my blood was placed into, I am okay with this. But how dare your staff hound me and threaten me.
Absolutely disgusting.

BE CAREFUL! these people take your pathology result without your permissions and write report and CHANGE YOU a ridiculous amount.
They are not doing blood test, they just take your pathology result and give obvious conclusions? Do I even need that? I have no trouble reading English myself.
If you want to provide a service and charge me, how about inform me beforehand?
It’s a shame that they state themselves as non profitable organisations. What a joke!

Scammer Alert!
Never been here but miraculously they have access to my debit card and just deducted $449 from my account. How can this be a legit business?
Be better.

Got the blood test done for my pregnancy in Feb but haven't got the result yet.

The result is late takes over 4 weeks. then a debt collector contact me about there is a outstanding debt which we never heard about. I never get the bills and no body contact me by phone or email before. Then a debt collector call you seems like all your fault at 8am🫠. Thats ridiculous.

they were awful to me while i was pregnant, tried to make me pay a bill for a test that I didn't consent to having done, my doctor just did it anyway after I said no. they sent debt collectors after me and I was being harassed all day every day. I told them what my doctor did 4 times before someone with a soul actually took the debt away.

be careful giving them your information unless you want to be constantly threatened and pestered by Milton Graham on their behalf.

Charging for something that should be quick and easy. Even after paying we have received so many phone calls and mail off the debt agency even after providing the receipt number! Shame on both of you!! Money scamming Murdoch! The service should be free! Absolute joke!!

Horrible they send a bill of $500 when the testing has not even been commenced. Even after payment is made they sit on it and do not bother. Horrible service.

I unfortunately do not have a good experience with this place. They were most unhelpful when my Dr tried to call to find put when they kight be exlexting my results. At firat they told me two to three weeks , now they are saying 4 weeks?? Their communication skills are horrible

we were never informed we were being charged we never received any reports and suddenly we are on debt collectors list and all we knew that ultrasound is taken for them which we paid for already really dont recommend there services

scammers. I did not authorize a test, then I didn't even get the results. the people who work here are very rude, unhelpful and uncompasionate. DONT USE THISCOMPANY.

i have called in to find out about the bill, the lady on the phone was really really RUDE, what are they just sitting there to ruin parenting hood??