Chocolate Freckles

I have to say the customer service I have experienced from Chocolate Freckles has been amazing. I have been buying clothes for my daughter at this store for a few years now. I've always been very pleased with the quality of the clothes and the many compliments I've had when my daughter has been wearing an outfit from the store.

Recently I bought a few items and unfortunately there was a fault with a pair of overalls I'd purchased (a button and popper snapped off whilst my daughter was wearing it for the first time). Julia went above and beyond to fix the issue. She ordered me a new pair of overalls and dropped it off to my house for me. My daughter has been happily wearing her new pair of overalls ever since.

I have to say this was an outstanding resolution to the issue. I love to support local businesses and would encourage anyone to buy from Chocolate Freckles. I am a very satisfied customer and will continue to be. Excellent customer service and beautiful clothes.

Ordered some items for click and collect during the lockdown. My order was ready almost immediately. Also, communication with the store was superb - they delivered to me as I was local.
Lovely items and exceptional customer care.

Chocolate Freckles always goes above and beyond and today was no exception. With an impending lockdown in Melbourne and needing to get a package off to Perth, the amazing owner wrapped all the gifts and got them to the post office for me. An excellent experience and confirmation that shopping local is the answer! Head to Rose street in Essendon or shop online. They do it all!

I phoned and placed a Lulla Doll on hold. When I arrived absolutely lovely and so helpful the shop is gorgeous and they have everything you need, I purchase all my gifts from there , a one stop shop. If I cant make in the store I buy off their website.

Bought from this shop a couple months ago - customer service was amazing and they have such a beautiful range of things for kids in store. Will shop here again!

Beautiful boutique with a wide variety of choices and really friendly helpful staff.. would highly recommend

Always the best service... great products for baby and kids. Thanks Julia x

Absolutely amazing people work at this fabulous store!

Wonderful range and exceptional customer service.

Wonderful range and exceptional customer service

Great choice, Owner is lovely

Beautiful shop

Trendy shop for kids/babies. More on the expensive side but there are options. Very nice baby clothes and nursery decor.