Witchery

Superb service from Lorna. Thank you so much for your service, you made my day x

I’ve shopped a number of times at this Witchery store and have always found it to be a pleasant experience. The staff are always friendly, knowledgeable and helpful with honest, stylish advice.

The ladies were amazing when I needed a work outfit with short notice. They helped me find a dress and shoes that suited what I needed and something I could wear out later that evening.

Dropped in yesterday as a desperate and unstylish toddler mum, begging the lovely staff member to "dress me" for an upcoming event and boy did she deliver. Picked the perfect dress for me and well under budget. Thank you!!

Excellent products. Excellent customer service. The ladies are always very friendly and always willing to assist.

Stylish shop with lovely staff

Services were fantastic with the stock inquiries over the phone and my in-person shopping experience. Staff there are brilliant. I can understand why sometimes they don't approach people as they are giving them space and sometimes there tend to be snobs visiting there just ignoring those staff's existence which is not nice.

Love this store. Plenty of choices
Sale prices are good. Plenty of options.. Found some great deals

It's great to have Witchery in Williamstown. It is nice to have a mix of chains and independent boutiques/shops on your local drag.

Excellent service

I was in this store for approximately 15 minutes.
I walked around the whole shop browsing & was shocked, that neither staff member, even had the common courtesy to acknowledge me…
Having had a background in retail myself, Never ever, did I ignore a potential customer…
A friendly Hello & Please let us know if you require help, can go a long way…
Very Disappointed as I’ve just relocated to Williamstown…
Money was spent elsewhere…

I have been really disappointed with the customer service at the Williamstown store. My last two visits I have been completely snubbed by the staff. The last time there was only one other person in the store (friend of one of the staff members) and despite browsing and trying on the display shoe and waiting for 5 minutes no one ever approached me. No hello on entering the store and no asking if I'd like the shoe's pair! All the staff were doing was gossiping. Of course I just walked out. I'm a local and won't be returning.

I loved Witchery especially in my suburb , Williamstown. I will never shop here again after being demoralised by the older lady that works here. She was so rude following me around and rearranging everything I touched and looked at I left so upset and to be followed out the door requesting to go through all my bags. I understand they have a job to do but the way she went about this was totally unprofessional rude and disrespectful. I will never again shop at any Witchery store.

Witchery head office , you need to do a secret shopper here. Staff are nasty.

Horrible customer service very rude older blonde lady never going back . Clothing are very over priced
Made in China