So Silver So Gold

Staff were friendly and quickly replaced my watch battery.

I got a tree of life pendant necklace for my wife on Valentine's day. Really sensible prices and range for the average working class people.

The best service I could ask for and they got me the perfect ring for my partner!

Always willing to help. Bright friendly staff, lovely clean store & fantastic prices with a great rewards program.

Excellent customer service

Jewellery

So upset. My partner brought me a beautiful diamond ring for me for Christmas from here.
Absolutely beautiful ring.
However I have only had it six months and a diamond has fallen out while doing computer work. By some luck I found the diamond. Unfortunately I will have to get this fixed elsewhere as I live out of the state. Despite this my partner did describe staff as friendly and helpful at the time of purchase.

Several staff were busy when I first entered. I continued to look & after all other customers had left, it appeared that I must be invisible. Not one staff member acknowledged my presence or offered assistance, so I left.
Never to Return.
Purchased from another store, that provides service

My poor old pensioner uncle went into store and had battery replaced in his remote for car and was stitched up to the tune of $15 for this. After a week later he then locally sourced another battery replacement for spare key and was charged only $5 and was told this was the price because the item was only worth $3. So here we are at $12 for fitting said battery.
None to happy with this customer service

I brought a $39 toe ring on the 6th of January. 10 days later I was walking along the beach and could feel it twisting around my toe as I walked. When I took it off in fear of losing it I found it had bent out of shape. I went into the store today about the issue. I was told they're supposed to bend, that it wasn't cracked or damaged, I probably wasn't wearing it tight enough, and that because it had been worn they wouldn't refund my money. After the experience with a flimsy brand new toe ring and poor customer service I won't be shopping with So Silver again. Customers return when they feel appreciated and valued. I felt like they were blaming me for not wearing their jewellery properly. I was extremely disappointed and will shop with jewellers that stand by their customers and products.