Home Timber & Hardware

Always friendly, even when they are busy. Staff will help look for alternatives if they dont have exactly what you need.

Helpful staff and good range of items. We can normally find most essentials when up here searching for gold.

friendly staff and good selection at reasonable prices in a remote town couldn't ask for more

Great staff and range; a pleasure to do business here.

Staff are always helpful, well stocked.

Andy was a great help with information on products.

Not open today as advertised on google,they are painting the floor.

Always a good experience

Good

Pretty good range with reasonable prices for the Pilbara along with good advice

Great store helpful staff. Stock is down a bit but no different to other store in our current state of affairs. Would recomend

Good

"Home Timber & Hardware: A Mixed Bag Experience"

In the realm of home improvement, where do-it-yourself dreams take shape, Home Timber & Hardware emerges as a mixed bag. While the aisles are filled with the promise of projects come to life, the experience at the counter often falls short due to grumpy and unhelpful staff.

The journey through the store's vast array of tools, materials, and possibilities is a DIY enthusiast's playground. The shelves are lined with potential, and the aisles echo with the hum of creativity. Yet, this positive ambiance takes a hit when it comes time to interact with the staff at the counter.

Unfortunately, the counter experience is marred by staff members who appear grumpy and, perhaps unintentionally, unhelpful. It's a puzzling paradox in a place where the joy of creating and building should be at its peak. The question of why lingers, casting a shadow over what should be a seamless transaction.

Whether it's a lack of enthusiasm for the work or external factors influencing their mood, the root cause remains a mystery. It's as if the counter is a barrier not just between the customer and their purchase but also between the staff and any semblance of customer service enthusiasm.

This negativity leaves customers wondering if the staff genuinely want to be there, fostering an atmosphere that dampens the excitement of turning a vision into reality. The disconnect between the potential for an inspiring DIY journey and the reality of lackluster customer service creates a noticeable gap in the overall experience.

In a realm where customer service is the glue that holds the entire DIY experience together, the grumpy and unhelpful demeanor of staff at the counter becomes a significant drawback. It's a missed opportunity for Home Timber & Hardware to elevate itself from a mere hardware store to a destination where creativity is nurtured and customer satisfaction is paramount.

In the end, as customers walk out with their purchases, the echo of missed potential lingers, a reminder that even in the world of home improvement, the human element at the counter plays a crucial role in crafting a truly positive and memorable experience.

It's not bad for a mining town... It's probably the only one in the town selling all sorts of hardware stuff...

Could do with hiring some mature aged staff that are capable of providing advice

Like all hardware, at the moment stock levels are low due to problems sourcing goods from overseas. We need to produce more in Australia.

It’s was ok.