Commonwealth Bank Kew Branch

Changed my review from 1 to 5 as bank did accept their mistake and paid me the loss occurred and apologised.
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I needed to cancel my credit card and I get a new one because a merchant was appearing my card that I couldn’t recognise. The bank teller didn’t cancel my old card and instead went to my phone with little respect to privacy and started playing around and subscribed me to some apple services cost 50$ as he thought something was wrong with my apple settings but clearly he didn’t know how to work with my phone. Then he said sorry, I am not sure. Send an email to Apple and ask them to fix what he did.

Visited there couple of months bank to talk about our home loan. We were completely zero on our knowledge as it was our first home buying plan. Mr. Don Joseph, the home lending manager, such an amazing guy helped us to learn from the scratch. He explained each and every aspects and options and we got wondered , how someone can be this much polite and helpful. Since then he gave advice for every moment and still I am confused what title is suit for him, “ an advisor, loan agent , real estate professional etc.....he got that much talent and knowledge in every field.

Today was the settlement of our home and I am so happy and I believe it would be a nightmare without him. I am tired, sleepy, but still sparing some time to write this review, because I don’t have any other way to express my feelings. Such a great guy and I would highly recommend for those who is seeking any help for the home loans. If you are a starter, you can realise how helpful he is , and if you are in the market already, you can feel how knowledgeable he is...

thanks Don , thanks for all the help and support.

The staff in this branch are hardworking and courteous. It is a very busy branch as most of the branches in neighbouring suburbs have closed. As such, there is usually a wait for a service a query to be answered. When queries are addressed, information is comprehensive, accurate, and delivered with a smile.

Staff are very helpful & attentive. Last week, with some double bookings they handled everyones' business with great patience and professional attention.

Dear Rubi, I want you to know how much I appreciate the excellent service you provided on Tuesday when I Had a Cheque and wanted to deposit it the way you showed me how to do it and even came outside with me to the ATM Machine it was amazing how you explained everything in detailed. Your attention to detail, great communication skills, and ready smile made the experience even better than I expected

I am a personal and business customer of CBA and have been for life. I recently went into the Kew CBA branch to request a review of preliminary information regarding our home loan borrowing capacity from a third party broker – with a really tight deadline before an upcoming house auction – and Jad Khallouf took on the challenge swiftly, with great proficiency, and worked day and night to get us the right information. The result? An accurate assessment of our borrowing capacity and the ability for our family to confidently go house shopping. Incredible customer service - thank you!

Excellent service from Yashin and Brock. They are very kind and helpful. Five star services!! Thank you so much! Rino and George

Walked in off the street without an appointment during covid. Even when it was busy, they went out of their way to help and process a bank guarentee for me.

Good experience today. Very pleasant and diligent staff. Thank you!

Great branch, super helpful and lovely staff

Very Friendly and informative service from a young fella - Jad.

Good branch, plenty of helpful staff.

Plenty of staff on hand to expedite your banking needs. Unlike some branches they still have tellers working.

Crikey. You can only hope that you never have to go into a branch ever again. Ever!
To top it off someone behind me went to Hawthorn, given wrong information, lined up again for 20 mins and they said they couldn’t help. Man!

Talk about worst customer service. Always an hour plus wait at this branch as there are limited staff with no new tech to help them process customer requests quickly.
Had to come in to verify my identity and waited an hour… at other bank branches it’s literally walk in and have it done by someone young and welcoming.

Right now there are 10 people waiting around for 1 teller, 1 advisor and 1 person who does everything else.

This Branch was extremely under-resourced on the day I attended, closing early at 11AM for one hour so that staff could have an early lunch before the lunchtime rush. I went back 2 weeks later after booking a meeting (confirmed in my Netbank App) to discuss a new account. After arriving, the manager told me she had no record of an appointment. She took me to a pod and then reached across the desk to literally snatch the paperwork I had with me. The absolute height of rudeness! She could not find any records about the information I'd handed over 2 weeks earlier. Her responses to my questions were very negative and unhelpful. Took my business elsewhere and experienced very professional customer service and assistance.