BIG W Bonnyrigg

The delightful Isabella served me when I went to pick up my online order. I had one of my kids with me, so I needed to hide my purchases, plus a few things I'd picked up in the store. Isabella was accommodating and helpful. She helped me find a solution and was just beautiful, gracious, polite and lovely.
I can imagine she'd be copping some seasonal stress from customers, but she didn't let it affect her.

I was lucky enough to be served by Susie and Fran at the technology section. They were happy to help me with a issue I was having with my phone. Very warm and incredible customer service from these employees!

By far the best big w always have the things I’m looking for get my work pants from here and they are the best always friendly customer service

The customer service was excellent. I had trouble finding a working scanner and a worker offered to scan my handful of items for me without any hassle at all. All the workers I encountered were very friendly also.

This place has limited shops but it has everything necessary with lots of parking

It's a big one compared to the others mostly. Has everything in order and different sections are displayed clearly so don't have to wander. Loved the service of the staffs and quality of the products. Everyday rewards is a big bonus.

Love this place, clothes, school snacks, pet supplies, kitchenware and bedding. They have it all.

Such friendly staff. I was impressed with their wide range of toys.

All the essentials you need in the one place. Competitive prices. I also love how tough they are on refund policies. I know I can trust I’m not buying someone else’s dishonesty.

Excellent service and helpful staff, recommend the change rooms if buy jean's as sizes are a bit small if your used to normal fit, I wear a 32 but 34 from big W apparently

Great store and always have alot of stock. It seems much bigger than my local store and everything is spread out and you're not bumping into racks all the time.

Thank you to the young lady in the men's shoe department today, helping my son and I finding men's size 13 joggers. She may have been doing click and collect. She advised we may need to look online or consider custom made for his sizing, she also experiences size difficulty due to a small shoe size.
Wonderful advise as we had never thought about custom made. Thank you again I'm sorry I never got your name. Will be visiting your store again.

I went to the store and noone was really helping me at all. It seemed like no one wanted to work. Or they just tried to look busy. Then this young gentleman asked if I needed help he was a Asian appearance guy named Jonathan. He helped me buy a headset and other items I needed and I was in and out within a few minutes. He really knew his stuff he knew exactly where everything I needed was and how much it cost. This man is a asset to big w Bonnyrigg.

Parking is a nightmare, but big w is the same anywhere you go

First time doing direct to boot. Except for road works was a pretty good experience so thank you!

My favorite Big W 🥳They are slowly disappearing but this one is huge and always well stocked. The quality of products is always better then kmart. They have lay by, click and collect and/or direct to your boot pick up awesome for larger bulky items. Staff are good and the store is always clean. Absolutely the best electrical, gaming and technology section with prices that can't be beat A+++

Great customer service and a very nice clean store. Easier and quicker to get to than other big W stores in the area.

Thank you Lisa, William, Belinda and Suzanne for helping us retrieve $220 worth of lost items for going over and above customer services

Enjoyed shopping at BigW Bonnyrigg, great customer services, plenty of reasonable price stocks, friendly staffs who greets at the door and prompt assistance at checkout, overall, a great experience.

Clean shop and plenty of stock