The Pin Factory

Had a small run required for an event in February. Unfortunately were not able to get them in time due to Chinese New Year Shutdown. This was not a shock however, as communication was clear from the start.
Quality of coins was wonderful and matched the digital proof that they supplied.
Will certainly be using them in the future.

Key rings arrived today and they look amazing!!!
Thank you so much team at The Pin Factory. We are really pleased.
Can’t wait to show the principal at the school. He’ll be thrilled.
From your assistance with the design, to the communication throughout - you have been professional, accomodating, friendly and reliable.
Thank you!!

Our recent order of keyrings from The Pin Factory was processed quickly from speedy artwork turnaround, good pricing to on-time delivery. Quality is paramount as the keyrings are thank you gifts for our donors and their finish is excellent. Last year we had commemorative medallions made and we are still receiving compliments. We will definitely order again.
Chris Herron, Fundraising Manager, MSC Mission Office Sydney

We recently had patches made for our event, supplied by The Pin Factory. It was amazing the quality, it really made our event POP. We will be back.

Pins came up exceptionally well. From design process to delivery was handled brilliantly by the company. Not only would recommend but will be using them again in the future.

Great customer service and excellent quality pins. They're are happy to work with you on the design, even to reduce costs, and very patient with the process!

Very happy with my pins; dispatched quickly. The pins are of a very good quality, with excellent fit, finish and materials. Thanks 🙂

The Pin Factory provided fantastic customer service, good pricing, quick delivery and most importantly a great quality product. Excellent, highly recommend.

Our new alumnae pins arrived yesterday; and we love them and can't wait to share them. Thanks to the team for helping us with the design as well as producing the final product.

Thanks for the great products for our shop! We look forward to working with you again!

Ordered the stickers, great communication. Stickers arrived promptly and are of good quality. Will order again.

Fast turnaround of concept and design changes, as well as timely delivery of great looking lapel pins. Will be going back to The Pin Factory again.

Assistance in helping prepare correct files and formatting resulted in final successful product. Happy customer. Product is satisfactorily already in use.

Hi Josh,

I hope this email finds you and your team well.

I’d like to extend my gratitude and appreciation for your support and service today. You went above and beyond to meet my requirements and your professionalism was outstanding.

I am very pleased with your company and team and will be writing a 5 star review for your efforts today. 1 more happy customer is what we aim for in business and as a business owner, I’d like to say nice work.

Kind Regards,
Ugo Kennedy
Hat Maker

A little slow to fill order but very very helpful through the design and drafting process.

I ordered over 1200 medals with The Pin Factory last month. Richard was incredible during the design process! He was patient and helped bring to life the design idea I had for medals for an event our organisation coordinated. The quality of the medals were INCREDIBLE! Everyone at the event was raving about the design and quality of them. Thank you to Richard and the Pin Factory team - highly recommend!

Amazing pin manufacturer! Absolutely perfect for those looking to get a start at creating enamel pins
The rainbow ones are particularly my favorite 💙

"reliable", "quality conscious" and "trustworthy" - are three key human faculties of Richard. A business is fundamentally an expression of its leadership. It (the business) becomes a child to her/him (the leader who drives it) over the years. Running and driving a creative enterprise is very challenging in this changing and connected world where people are highly distracted and impulsive. The pin factory as a team met the quality expectation of my creative product. You can rely on Richard and the team he leads

We ordered lapel pins from Richard with a very tight deadline for delivery. Richard went above and beyond to get the order turned around and delivered earlier than expected. He was professional and courteous with constant follow ups and clear communication. Will definitely use them again.

I had such a great experience shopping here. I emailed them late Sunday evening asking if I could get something delivered before the next Friday. They contacted me directly on Monday with a plan and I placed my order. The package arrived in Brisbane on Wednesday. It's exactly what I was after and the customer service was100% 😊😊