OTR Gouger Street

Great place! Great Staff! Recently renovated. Love the hot dogs from here.

Friendly staff offering good service.
Krispy Creme donuts are available here.
Along with snacks, drinks and hot food.
Wheelchair ♿ access is available.

24h place! Few, very few vegan stuff (nuts, fruits) but I am very glad I can walk any time and get some munchies.

This used to be my go to OTR in the city, until half of their best team members seemed to disappear, leaving the shop under-stocked and under-staffed… In a tiny shop like this, and the area it’s in, you’d think it would rely on a steady and caring team to get by… with such a vibrant and enthusiastic team located just around the corner and West Terrace; I’m much happier to go the extra distance instead.

went here today (have been before) to get a coffee and it was absolutely horrible🤢 asked for a vanilla iced latte - tastes like she put half the bottle of vanilla in there. and my gfs iced choc doesnt even taste like an iced choc, it tastes like coffee lol. waste of money but oh well. train ya workers to make coffee or dont sell it

You can not buy anything quickly here. The staff are obviously under orders, and won't let you finish the transaction until they've spammed you about their mobile app, and double checked that you're sure you don't want to download it. If you can get two for the price of one of whatever you're buying, they will spam you about that too, and double check that you're sure you don't want a second one. This will happen every time you go to the place. If you're paying in cash, you won't get your change until you've received the whole spiel again.

It's probably no slower, definitely much cheaper, and far less annoying to go to Coles, only 200m away.

The other, more serious problem with the place, is that it pumps out a lot of litter. They provide Al Fresco dining, but they don't provide the diners with a bin. That's why, on a windy day, you'll find Krispy Kreme bags and OTR cups all up and down Gouger Street.

Service is great during the day but it has happened over 3 times when there’s no one attending the counter at night, hit the bell countless times and waited for over 15 minutes and no one ever came out to greet the customers.

Bought iced coffe and was told they run out of ice cream but I know there was about 10+ tubs of icecream in the freezer. Guess they're to lazy to walk to the fridge. Poor service

Poor customer service in the mornings, ring the night bell nobody came to the counter. The previous morning I was waiting to be served while the shop keeper was sitting on his phone for a good 2 minutes, fair enough if it was during the night but this is 6 in the morning.

Experienced the rudest service here tonight at 7.45pm

I don’t know how someone can get a job when they clearly have no desire to serve customers or work.

The guy serving looked like it was a great inconvenience for him to speak or even walk toward me. He was directing me from over at the sink with his back turned. He didn’t listen and grunted and used hand gestures instead of speaking. Honestly an automated robot would be more efficient

I know it’s hard to find staff but OTR must do better

I can find supermarket icecream at a much more pleasant location with friendly people serving

Will avoid this place until they improve customer service

I went at 9pm and god…
the guy at the counter was pretty rude. He was talking sarcastically. ):

poor service, putting serving customers at the last place after finishing all his messy stuff.

Not open.

Can never get through as the staff is busy on the phone

You know what you did.