Outdoor Blind Designs

Highly recommend this team. Very professional, turned up when they said they would, answered emails promptly.
Delivered the product I wanted. Will use them for my next blind installation.

Wow what a great product, so happy with our blinds it has really changed our patio area essentially creating another room. The service from the get go was professional and friendly, I have since recommended to my family and friends who have all had blinds installed.

We recently had Outdoor Blind Designs install blinds on our patio.
We are extremely happy with our blinds.
The whole experience from us walking into their show room to installation went without any issues arising.
Thank you for meeting our requirements in a very small time frame.

Can't recommend this LOCAL company enough!
Honest & Reliable service.
The quality of the blinds is 2nd to none. 10x better than my last blinds from another company!!

A bit more on communication on letting the customer know when install is to happen would be a benefit. Install team and lady that came for the quote were awesome.

Got my blinds done 12 months ago, couldn't be happier, great price and great product, well done and thank you

Amazing blinds would recommend these to anyone, also great customer service. Highly recommend going in and seeing the team very helpful staff.

Good service and the installation guys were fantastic, highly recommend them!

Excellent friendly service from a local company that supplied a great product .

Excellent product with even better service highly recommend this company for any outdoor blind needs!

Excellent home vist and quotation and overall easily beat the opposition on a combination of all these factors.

Helpful.

We had an outdoor blind fitted in 2019 and we have had the company out 4 times to put the skin back into the runner. We have also had the skin replaced but the problem persists. Each time a different team comes they tell me it wasn't done properly the last time. It now hangs with some 5cm of skin showing (when retracted) which I'm told should fix the problem.
I haven't posted a review until now because they are always good at coming out and fix it under warranty but I have no faith that the problem is now finally fixed and the warranty runs out soon. The also charged a call out fee of $190 for the work under warranty which added to my decision to post this review.

The blinds are great but the communication from this company is some of the worst I’ve ever dealt with. I was told my blinds would be installed on a Friday, so organized for my outdoor furniture to be delivered on the weekend. I rang the company just before 3.30pm on the Friday as my blinds hadn’t been installed, only to be told that they have, even though I was standing on my back patio and there were clearly no blinds there. I was then told everyone had already knocked off for the day and that they would be installed Monday and they’d call me Monday to confirm this. I had a call Monday morning from Gemma saying they’d been held up at another job and that she’d knocked off early Friday, hence why I didn’t get a phone call. That they could install them Wednesday morning, I expressed I wasn’t happy with the no communication Friday and that because they hadn’t called to let me know, I had to pay an extra delivery charge for delaying my furniture delivery. Her response to this was she just laughed and said sorry. Not an impressed customer!

Really unimpressed with the after sale service by this company. After being initially happy with our blinds and recommending them to numerous friends who have since had them installed would seriously look elsewhere in the future. After the zips literally crumbled rendering the blind useless I called up inquiring about repair options. I was advised there would be a wait to get a tech out and a quicker option would be to take them down myself and bring them to the store which I have done. Two weeks later hearing nothing back I called in and inquired. I was told she would follow up but new installations take priority! I should receive a call next week with a time expectation. Upon trying to voice my disappointment with the lack of communication and expectation so far I was literally not able to get a word in edgeways and listened to escalations in tone and excuses. Not how you treat customers no matter what internal adversities you are faced with, chose you words wisely and manage expectations according to capacity if you hope to build on your business in the future.