Smokemart & GiftBox Pinjarra

I absolutely love Nic & Em at the shop. They go above and beyond for me. Even chased down my favourite scented oil from the other stores! They always take the time to show me products around the store and provide excellent customer service which I greatly appreciate having worked in retail myself. I always end up buying more than I went in for. I look forward to seeing them now because they brighten my day. On the down side, the older woman in there was soooo rude to me and I watched her try and belittle the staff right in front of customers. I don’t like bully’s. Especially ones who smelt like the bottom of a dirty ashtray.

Staff very helpful and friendly even when suppliers let them down

Amazing friendly young lady served me and upsold me a great little gift for a friend, was twice the present for only a few dollars more, I was so grateful for her knowledge and help in choosing the right gift!

absolutely wonderful staff if you need a present for a friend or a family member just ask the staff they always help find the perfect gift.

I have always had fantastic service at Smokemart Pinjarra, the staff are always super friendly and helpful.

Nice shop. Friendly staff.

A fascinating selection of merchandise, friendly and helpful staff 😇

Extremely friendly and helpful staff

Very helpful.
Thanks

Verry good surves

I really like the staff and service here, however I was persuaded into changing my ryo tobacco to a new 'smoother' one and I have to say am far from impressed with it. It's not flavoursome for a rum taste and I don't feel like I've had a smoke and my throat is hurting more after only having it for 2 days. Should've stuck to what I know and like.

After placing an order on Tuesday to be told that the order would be in on Thursday.
Went in on Thursday order not there, heading to Perth on Friday called in early arvo no order not there spoke to manager and left my contact details and explained if my order does not come in to call me and I will purchase order in Perth.

No call so called in on Monday on my way up.e to find once again order not there.
Extremely annoyed as this order is for my elderly parents who is leaving to go away up north.
It's not like I didn't communicate with them properly I even left contact details. Let down once again and you have lost over 1000 in sales actually more as I won't buy from.you here again.