Port Campbell Visitor Information Centre

Mark was exceptionally helpful in assisting me in making camping reservations at Cape Otway and in offering suggestions for camping and site seeing. Thank you!

Thanks to Girtty, she was so helpful!
Great information on the local surrounds and got me back to Bendigo!
Appreciated all the help.
And a big shout out to the online "I am.... Torquay, Port Campbell, Apollo Bay etc...." great web page, an absolute must!

We had the most amazing customer experience of our entire Australian trip in this small visitor center.
You feel they care and love what they are doing!
Please pass our BIG thank you to Nina who made our day and our girls are still talking about her.

This was one of the best customer service experiences ever at a visitor information place. Nina you are a rock star!! We only had 1 day in town and you went above and beyond with giving us ideas to maximise our time in the area. When I mention our next stop you were amazing at giving us idea's on what to do on the way.

I don't think I've ever been directed so well in an information site before!
With a few hints on what we like and the time we had Nina pointed us the perfect itinerary in a matter of minutes with all the hints you could dream of (thanks for the tip on the sunset at Tower Hill wildlife reserve).
Thanks for making our holidays the best 🙂

Lovely staff, a lady provided us with very useful tourist information. Thanks again.

Thank you for all the amazing advice today 😊

Worth a visit even if you know what you’re doing, they have a great selection of maps for the national park and surrounding lookouts.

We dropped by looking to fill a few spare days and were told about a bus service which ran three times a week allowing us to park at the 12 apostles and get the bus to Princetown to complete the last 7km of the great ocean walk. Wouldn’t have known about it otherwise!

Ten star customer service from the amazing Nina ( I think her name… young lady) very enthusiastic wise friendly efficient &informative. Helped me with everything I needed far and near to Port Campbell. Went above and beyond to help me . Fantastic to see her loving her work. Thanks a million ! YOU MATTER 😁

Great info I got served by pommy girl who's on the left of photo full if knowledge

I recently visited Port Campbell Visitor Information Centre as part of our institution's learning and research excursion, and I have to say, I was blown away by the knowledge, passion, and helpfulness of the staff. Many might think of them as just an information center, but they truly know what they're doing.

What really stood out to me was the closing speech by Mark. He was inspiring and motivating, and it reinforced my desire to become someone who runs the tourism industry more responsibly. His words provided valuable feedback to the students and left us feeling positive and empowered.

Overall, I highly recommend Port Campbell Visitor Information Centre to anyone who wants to have a meaningful and educational experience, or simply drop by to enquire about the local information. Thank you for the great work you do!

We want to sincerely thank the lovely lady who gave us great information yesterday to have a lovely adventure from Port Campbell following the Gourmet Trail to visit the local food artisans and coming back along the B100 from Princeton back to Port Campbell stopping in at all the offshoots to visit the 12 apostles and gorges. It filled in the whole day. It was lovely meeting all the talented and hard working artisans and trying their fare and we even picked up Thai for dinner at the Strawberry Farm and the coastline was really something to behold. The time you spent with us explaining the sites was so valuable and made for such a memorable day. Greatly appreciated Murray and Kerry Clarke, Cleveland, Queensland. 👏👍😀

Nina is the legend who gonna literally save you day!

Peace of mind and enjoy your trips!!!

Exceptional service!!! After arriving into Port Campbell late afternoon and having difficulty finding an available unit we went to the visitor centre. Nina was extremely helpful and after making several phone calls found us accommodation, which we were very happy with. Also gave us maps & information on the sites to see. Her service was beyond what we would ever expect. Thank you!!!😊

The service we received from this office was exceptional. The two friendly ladies worked very hard to find us accommodation, and gave us fantastic information on things to see on our last day on the Great Ocean Road, nothing was too much trouble. Very many thanks from John and Sandra - our time in the area was greatly enhanced by your suggestions.

The information they have online and on store is really handy for planning your Great Ocean Road trip. Lots of handy stuff ranging from camping, fishing, walking, wineries, distilleries and places to stay. The people are friendly helpful and knowledgeable of the area. Well worth dropping in if you're planning from scratch or just run out of ideas while you are in the area.

Went to buy our “holiday-ritual magnet” and got chatting to the lovely lady there. She gave us some great ideas for what to do and a fantastic walking track. She recommended parking at the 12 Apostles and catching the bus (which only runs three times a week), to Princetown and do the last 7km of the Great Ocean walk (rather than the whole 100km). The walk was fantastic and suited what we wanted perfectly! We would never have done this if it wasn’t for the advice given!

The people here are truly passionate about their job and I would encourage people to drop by the place. I've read many positive reviews about the place and planned to drop by the place to borrow the Telescope and Binoculars. Nina was there to greet me and my small family, she took the time to patiently explain to us the attractions nearby Port Campbell area (Timboon, Petersborough) and even recommended places where we can have our lunch by the ocean. There is also a model of a Loch Ard ship which sank nearby the area and on of the ship's anchor is displayed near the entrance. If you have the time, you can stay and explore the PC area as the Visitor Info Center have lots of programs to cater for both the young and old. Oh by the way, the telescope is huge (we had to drop our luggage at the hotel first and came back to it can fit the car's bonnet. Also, both telescope and binoculars are free and you can borrow it for the night to explore the night sky!! (you have to give your credit card details as deposit). Very interesting Visitor Info Center indeed!!

By far the best information centre I've visited. Very friendly advice given without bias. Questions as to tide times and local fishing were covered by a print out of the weeks weather, tides, swell, moon and sun rise and set, along with a print out of the fishing spots- what to expect and bet baits.
Plenty of brochures of the local and adjoining tourist areas. Following advice from one of the Emerald Isles best exports we visited; a brewery, three cheese venues, a pub with a great GF menu at Timboon, and we were able to visit and enjoy the attractions of Peterborough and Port Campbell well outside the busy tourist bus times. Local knowledge at its best.

Really helpful. Also, they have binoculars and other equipment available to borrow whilst you are visiting in the area.