Luella

I want to take a moment to express my sincere appreciation for the exceptional service I received from Luella. Recently, I encountered an issue when the parcel company lost my order. However, the way Luella handled the situation truly exceeded my expectations.

Upon reaching out, Luella responded promptly and, without hesitation, took immediate action to rectify the situation. They went above and beyond by dispatching a replacement parcel at their own cost. This level of commitment to customer satisfaction is commendable, and it reflects the dedication Luella has to their customers.

Despite the unfortunate incident with the parcel company, Luella's swift and proactive response turned the situation around entirely. I have not only received the replacement parcel promptly but am also thrilled with the quality of the pants I ordered.

I want to express my gratitude for your outstanding service. Luella has earned my trust, and I can confidently say that the combination of product quality and unparalleled customer service sets your company apart. I look forward to continuing my shopping journey with Luella, knowing that I am in the hands of a team that prioritises its customers.

Thank you once again for the best service I have received to date.

Just received 2 joggers. Quick and fast delivery. Much better than I expected. Fit perfectly!! Great all round experience dealing online with Luella. Thankyou

After purchasing a dress online, that arrived with a slight fault, I received such kind and amazing customer service. The team who I spoke to online were so polite and really made me feel valued and important. Above and beyond. Thank you. I won’t hesitate to shop again in the future

My first experience shopping with Luella and will definitely be back! Customer service is top notch 👌🏽 they are so friendly and SO efficient!! I bought 2 pairs of the Billy joggers - just tried them on and LOVE! 👌🏽 Comfy, good quality and true to size.

Husband purchased me some of the Luella joggers for me for Mother’s Day. The girls were so helpful, they organised a pair to be sent as soon as they arrived in. He got tracking details and was always kept up to date. Great customer service is what’s it’s all about! Thank you!

Luella is my favorite shop in Richmond, Melbourne. I always find something special to wear.

Do all of my shopping at Luella and I have never been disappointed. If ever there is a problem it is always attended to and quickly addressed by the delightful Edish. Jeans, tops, jackets. dresses you name it i get it all from Luella my go to store. Thank you Edish for always looking after me you’re simply the best. ❤

Bought my wife multiple items and she loves them. Quality and customer service was 10/10. Highly recommended and you guys are on my wifes watch list :)

Can always count on Luella! Not only am I always finding such gorgeous & affordable pieces, but the customer service is amazing! The ladies are nothing but the best! Never walking out empty handed. Can't wait to visit the Croydon store one day soon!

had to return a dress as i ordered the incorrect size and needed the replacement super quick - the team where awesome and made sure the refund was done within the same day of getting the item

My delivery came so fast. I got the billy joggers. They fit really well, one happy customer here!

My favourite shop in Richmond Great prices big range and great staff! Edish and Kaity are the best as they tell the truth/they give honest comfortable service. I am actually here every week to check out new weekly arrivals. Thank you guys xxx

Great place to get a refresh on the wardrobe. Staff have always been friendly and super helpful with option.

Best fashion shop on Bridge Rd.
Friendly helpful staff Edish, Katie, Suzie.
Doesnt what shape or size you are ,you are looked after.
Would highly recommend friends

Perfect for those last minute outfits! I always find the latest trends here and the girls are just lovely, always going above and beyond for the customers. Love this shop!

Women inside are so lovely and are happy to just let you nosy around, if you have a lot of stuff they'll shuttle it back and forth to the dressing rooms for you as well ✨

Super fast delivery!

Super friendly helpful staff!

Great Jeans and prices.

BEST SHOP EVER!