West End Cycles Wangaratta

This place is what all local bike shops should be. I've always received great advice and servicing on my bike from Simmo, Jake and Wes over the years. I recently came to the shop to get my bike boxed up ahead of an extended tour in Europe, and the care that was taken in boxing up the bike went above and beyond what most shops would do. They went as far to cover practically the whole frame in protective packaging, reinforced the area around the rear derailleur, put a protective spacer on the front fork, and then put all the smaller parts in a separate small box. They even put a bit of tape on the seat post to remind me of where to set my saddle height upon reassembly. If you want this level of thought and attention given to your bike then West End Cycles is the place to go.

We hired ebikes for a day on our road trip holiday. The guys gave all round great advice suitable for non-regular bike riders. We had a great day exploring the country side.

Outstanding service and product knowledge!
By shear chance, I made a phone call to West End Cycles, looking for a particular bike. I spoke to Wes who, after taking for a while, suggested that a different bike (which was also considerably cheaper) would be better for my particular needs.
When traveling through Wangaratta I called in to express my appreciation, and, also bought a bike.
Two weeks later I made the 2.5 hour (each way) drive to pick up my bike. Wes helped with the bike set up, and made the transaction real easy, and an absolute pleasure.
I thoroughly recommend this shop.

I love going to West End Cycles! They are always friendly, competent, and amazing value. Highly recommend 👌 👍 👏

My experience with West End Cycles was nothing short of perfect.

I tracked down the last remaining model in Australia of a specific bike I wanted at West End Cycles. A quick call to the store confirmed it was still in stock, and they were willing to hold it for me. A week later, I made the 600km trip up from Melbourne by train, and was pleasantly surprised to be offered pick up from the station, and the bike was exactly what I wanted and in perfect condition.

They offered a quick bike fit, and got everything measured up so that the bike was ready to ride. They even walked me through care and maintenance. No detail was missed.

They even managed to track down some spare parts of my other bikes before I arrived to collect the bike.

My rating of West End Cycles:

- Service 10/10
- knowledge 10/10
- Communication 10/10
- Friendliness 10/10
- Condition of bike 10/10
- Pricing 10/10

Highly recommended. Oh, and on a side note for anyone who thinks the store is too far, the cost of a return rail ticket from Melbourne was only $10, and the train ride is very scenic :)

Thank you guys!

Superior knowledge, competitive pricing, great advice and most importantly, all round genuinely great people. Was able to hire bikes right away and the guys gave us great advice on where to go and what magpies to look out for. Would highly recommend

I can’t say enough great things about the staff and customer service experience I always have at West End Cycles! Jake, Wes and the team have helped my family with bikes, parts, repairs and advice. I would recommend anyone in the Wangaratta area to shop local and support our wonderful local business!! Thanks so much !

What a couple of sweeties are Pete and Wes at West End Cycles Wangaratta.
They hired me a lovely e-bike, easy to operate and handle with a basket at the rear. They gave me verbal instructions to find the start of the bike trail to Milawa and away I went.
Highly recommended 🙂

Absoluteky brilliant, can say enough. Service and care when we foubd ourselves stuck with a helmet issue for a junior racer was amazing. If you need anything bike related in Wangaratta please consider West End cycles first.

We are traveling and had a brake issue with the rd bike from flying.
West End was able to book me in straight away and fix the issue promptly with a quick brake bleed. Thanks team

Great service, friendly staff. The bikes were also in great condition, appreciated the fact they offered the service of driving out to you if there was any bike troubles

Knowledgable and friendly staff more than happy to help a bike newb! Thanks guys, cya soon👍

I couldn’t recommend the Boys at West End Cycles enough, arriving with a flat tyre Saturday morning, they had us up and running within 20 minutes before hitting the tracks at mystic mountain!! Amazing service and great people 👍🏾

We were cycling, whilst touring NSW/Victoria & had issues with our tandem. We called Wes, he took our tandem & sorted it. He was professional, personable & knew the intricacies of tandems. He got us back on the road to tour some more. Thnks👍

After switching bike stores 2 years ago, I still find West End Cycles to be the best in the area for knowledge and service. I travel an hour for the expertise Wes has across all cycling disciplines. The team take great care with my bike and are very accommodating with my demanding cycling schedule. Not only do they look after my bike, they are very knowledgeable about current practices and upcoming events. They also stay in touch with local cyclists and clubs around the district. I have no hesitation in recommending West End Cycles for all your cycling needs, whether it be for professional needs, weekend warriors, single track, stage racing, gravel grinding, cyclocross, rail trailing, general fitness or family rides. Matt Williams

Amazing friendly team! Very knowledgeable and will help you to find the exact bike that will suit you perfectly! Lots of options available. Thanks guys

Can’t even begin to explain how much Wes and the guys at Westend Cycles looked after my son after a “slight” incident. Went above and beyond when they could have very easily said ‘not our problem’. Excellent customer service doesn’t even come close to explaining how much theses guys helped. Many thanks Wez, it won’t be forgotten 👍👏🚵🏼‍♂

Wes is a champion. Had issues with my tubes blowing due to rim tape failure and he dropped everything to fix it on the spot. Always great service and nothing they can't fix.

Great service from Wes and his team.
Anyone visiting Wangaratta, and looking to hire a bike, this is the place to go🚴‍♀😎

The only bike store in Wangaratta that was able to fix my son's scooter. Wes and Kylie were very friendly and helped us choose the right bike for my son.