Aubuchon Hardware

The customer service provided by Annette and the Aubuchon staff was exceptional ! I recently wanted to purchase an item online but was unable to physically pick it up at the store location- they cheerfully accommodated my situation. Outstanding!

OUTSTANDING... I wish I'd purchased my mulch YEARS ago at Aubuchon Hardware. The store has such wonderful employees who are beyond helpful and friendly. This hemlock mulch is outstanding and smells wonderful. I leave in Pittsfield but its totally worth the ride to their store.

I needed to replace several fire extinguishers that I bought in November. Two of the three didn’t have a box & I had no receipt. Annette & her husband listened, researched my history & replaced them. They were professional, kind & efficient. Their customer service & willingness to stand behind the products they sell was outstanding! I can’t recommend them more highly!

Ordered online, as usual, it was filled immediately, and at pick up they were so polite and offered to carry to the car. Always a pleasure to deal with these folks.

I always come to this store because of their great customer service. Their reps are always patient and give me all the help that I need, whether to find a particular product or to help me find an alternative way to solve my problem. Today, yet again, they truly impressed me with their care of their customers. I broke the knob of my hot water kettle. Instead of buying a new kettle (and creating yet another landfill item), I visited Aubuchon to see if I could find a similar knob. The rep I asked was incredibly helpful. Although the store doesn't carry such a small product, he was so ingenious that he found a drawer knob and a matching screw and even took out a screw driver and put it on the cover of my hot water kettle for me! It only cost 3 dollars and I saved my kettle from being thrown into a landfill! I was truly touched by their kindness and thoughtfulness. They took the time to help their customers, no matter how little profit a sale is. I would give them 10 stars! Will definitely keep going back there to purchase what I need! Thank you so much!!!

I just want to say that your employee Daniel went out of his way to get what we were there to buy. Daniel had to pull several loads from the shelves of a very small storage area to get the product that we were after, he did so with a Profesional and courteous aditude and is in my opinion a great employee and you are lucky to have him at your Williamstown, MA Store!

With a storm coming I needed another flashlight. The store had a good selection of different models at different prices. I found what I needed for my bedside table in case power goes out.

Great service and they always have what I need

Knowledgeable, helpful, friendly staff always has what I need. Love the cats.

Couldn't be more pleased with Aubuchon hardware. Always seem to have what I'm looking for, and the staff is both helpful and friendly. Feels like a neighborhood store - but one with great inventory and fair prices.

My fiance and I just moved from North Adams to Pittsfield and rented a U-Haul from this location. U-Haul had moved our reservation to somewhere 30 minutes away the night prior and we missed that text - Jess (manager) and Rick were so helpful, they were able to change our reservation and provide us with a 10' truck, furniture pad, and dolly. They went above and beyond to help us when they could have just told us we needed to go to the other location. Not only is the customer service fantastic, the store is clean and well-organized and we were able to do some shopping for our new place as well. Thank you so much Rick and Jess!

Russell not only helped me find my dog food but carried it for me. From the way he talked about his pets, I knew he was a caring, knowledgeable person. A pleasant asset to Aubuchon.

Both Manager Russell and Owner Annette are absolutely amazing! They treated me with the utmost respect and top notch customer service!

Ordering online and pick up went smoothly.

Clerk was upbeat found my order and cheerfully loaded it into car.

The store is well stocked and well organized with very helpful staff. If you're planning a spring garden, you will find everything you want. It's a great place for browsing without a salesperson looking over your shoulder. Enjoy the experience!

Very Helpful in finding something specific!

The team at Aubuchon Hardware Williamstown went above and beyond — the team was knowledgeable & friendly. It is clear that Aubuchon is doing an excellent job training on & enacting the core values of Aubuchon. This is refreshing!

This is a nice hardware store in Williamstown, Mass. They have a great selection of tools, paint, and garden goodies. They didn't have one of the things I needed, and, like true professionals, they sent me to a place where they did have what I needed. They saved the day for me! Very nice people!

Order was fulfilled quickly, pickup was easy.