Staples

I went to Staples several days ago to have a photo made into a poster. I specified the size and asked some questions regarding the quality, cost, and when the poster would be ready. The associate (a woman) was abrupt with her responses and told me it would be ready the next day (as I requested). I said ok, thank you, and left. I came back the next day and when I saw the poster, it was blurry to the point that I could not use it. When I told her (same associate) that I did not want it and I was disappointed that she did not tell me ahead of time that it would be blurry, she had an attitude and just said, “You don’t have to pay for it.” She proceeded to fold the poster and that was it. I left. I called the manager on the phone and explained the situation. I told him that I believe the associate should have shown me what she had on her computer screen when she enlarged my photo. She should have asked me if I wanted that or if we could find a clearer image to work with, or ANYTHING but the poor attitude she demonstrated. She, in effect, wasted a full day of my time and she wasted Staples’ money! The manager told me he would look into the matter and get back to me. Later that same day I received a call from a different associate (a male) and he told me he and the manager found a clearer image of the same photo I wanted enlarged. They worked with it and made me a poster. If I wanted to come in, they would be happy to show me, and if I wanted the poster, it would be no charge. The poster is now framed and hanging in my home! I cannot thank the manager and male associate enough for going the extra mile for me. THAT is real customer service! I am so appreciative!!!!!! THANK YOU, Anthony and Evan!

Found what we needed. Quick service

I went to staples yesterday and i had a great service the associate ines helped me to get all my job printed.

I go often to the print department.. I am always pleased with my experience. Everyone is friendly and easy to deal with.

Did not make what I was looking for

Jake was so helpful and sweet he helped me customize my business cards!!

Great service, match on all competitor pricing. Good selection of products.

Was here for printing service. Very easy and good price.

Bob and Karen were very good at helping me.

I love staples, clean, friendly, always have what I need.

Sadly could not find staples, but did find a stapler.

Always pleased with service and selection.

Good place to buy printer paper

The service is great !

Always has what I need..

Office supply and copy center

Friendly service

Nice staff